Sr. Client Success Manager - Payments

Huntington National Bank; Bloomfield Hills (MI); Hybrid; USD 93,000 - 189,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life insurance

Disability insurance

Retirement plan

Paid time off

Paid holidays

Job summary

Huntington National Bank in Bloomfield Hills, MI seeks an experienced commercial payments leader to grow and manage relationships within an existing enterprise portfolio. You will consult with clients, cross-sell card processing, ACH, fraud mitigation, POS systems, and other treasury services while meeting risk, regulatory, and profitability goals.

Lead complex engagements, present ROI to C-level stakeholders, and collaborate with product, operations, and compliance to ensure seamless delivery

Qualifications

• Bachelor's degree in accounting, finance, accounting, or economics.
• 10+ years merchant services/payments experience.
• 3+ years management experience.
• Proven success managing large or complex accounts.
• Strong executive presence and ability to communicate with senior stakeholders.

Responsibilities

• Grow and maintain client relationships in an enterprise portfolio with consultative selling for cross‑selling card processing, ACH, fraud mitigation, POS, and other services.
• Serve as trusted advisor to commercial/large accounts; present ROI to C‑level stakeholders.
• Lead complex sales engagements; negotiate pricing, terms, and contracts.
• Collaborate with product, operations, and compliance to ensure seamless delivery of merchant services.
• Stay current on industry trends and regulatory changes to inform strategy.

Skills

Merchant services/payments experience

Leadership / management experience

Executive communication

Client relationship management

Negotiation skills

Strategic planning

Analytical thinking

MS Office suite (O365, Word, Excel, PP

Education

Bachelor's degree in accounting, finance, accounting, or economics

Master's degree (MBA or similar)

Tools

Treasury technology and systems

Job description

Summary: Responsible for growing and maintaining client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers.

Description

Summary: Responsible for growing and maintaining client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers.

Duties And Responsibilities

• Grow and maintain client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross‑selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers.
• Serve as a trusted advisor to commercial and large account clients, building long‑term relationships and delivering strategic payment solutions. Present strategic recommendations and performance reviews to C‑level stakeholders, demonstrating clear business value and ROI.
• Lead complex sales engagements with a consultative approach. Negotiate pricing, terms, and contracts with precision and professionalism.
• Work closely with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services.
• Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy.
• Perform other duties and projects as assigned.

Basic Qualifications

• Bachelor's degree in accounting, finance, accounting, or economics
• 10+ years successful merchant services, payments for financial technology relationship or sales experience.
• 3+ years management experience

Preferred Qualifications

• Proven success managing large or complex accounts.
• Demonstrated ability to sell the spectrum of payments products (card processing, ACH, fraud mitigation, point of sales system, etc.), create brand awareness and successfully generate meaningful new client relationships in specified commercial space.
• Deep knowledge of payment products and industry applications
• Strong executive presence and ability to communicate effectively with senior stakeholders.
• Excellent interpersonal, verbal and written communication skills, as well as negotiation and presentation skills
• Consultative mindset with a passion for solving client challenges.
• Strong analytical and strategic planning abilities
• Proficient using O365, MS Word, MS Excel, and PowerPoint, as well as treasury technology and systems
• Master’s degree (MBA or similar) in a relevant field
• Established network of industry contacts and involvement in industry associations

Exempt Status

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

93,000.00 - 189,000.00 USD Annual

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.