Sr Client Success-1

Francisco Partners; United States; On-site; USD 77,000 - 107,000; Full time

Job summary

Veradigm is seeking a dedicated client success professional to own a portfolio across activation, adoption, renewal, and expansion. You will lead SBR and executive updates and align Veradigm capabilities with client priorities and strategic goals.

You will proactively manage client health, identify at-risk accounts, coordinate cross-functional responses, and drive cross-sell and upsell opportunities. You will oversee renewal cycles with forecast visibility and advocate for clients internally.

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle — from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business priorities and strategic goals
• Proactively manage client health; identify at‑risk accounts, own recovery plans, and coordinate cross‑functional response
• Drive cross‑sell and upsell identification within the portfolio; document opportunities in Salesforce and collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward‑looking forecast visibility; execute retention strategies that protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as the primary internal advocate for client needs

Job description

RESPONSIBILITIES

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle — from activation and adoption through renewal and expansion

• Lead SBR and executive-facing updates; align Veradigm capabilities to client business priorities and strategic goals

• Proactively manage client health; identify at‑risk accounts, own recovery plans, and coordinate cross‑functional response

• Drive cross‑sell and upsell identification within the portfolio; document opportunities in Salesforce and collaborate with Sales to advance pipeline

• Manage the renewal cycle with forward‑looking forecast visibility; execute retention strategies that protect and grow portfolio revenue

• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as the primary internal advocate for client needs

Compensation Range:

$76,836-$106,803

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting‑edge artificial intelligence technologies that provide advanced insights, technology, and data‑driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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