Sr. Client Solutions Specialist

Pacific Asset Management, LLC; Omaha (NE); Hybrid; USD 78,000 - 97,000; Full time

Job summary

A leading company is seeking a Sr. Client Solutions Specialist to join their Workforce Benefits division. This role involves maintaining relationships with technology partners, resolving technology issues, and ensuring data sync. The position can be fully remote or hybrid, based in Omaha, NE or Newport Beach, CA. The ideal candidate will have a college degree, experience in the benefits industry, and strong communication skills. Competitive compensation and benefits are offered.

Benefits

Health Coverage

Paid Time Off

Parental Leave

Adoption Assistance

401k Plan

Qualifications

• 3-5 years in worksite or voluntary benefits industry.
• Understanding of FinTech technology ecosystems.

Responsibilities

• Maintain ongoing relationships with technology counterparts.
• Diagnose and resolve case-level technology issues.
• Support case-level file exchanges to ensure data sync.

Skills

Communication

Attention to Detail

Time Management

Organizational Skills

Education

College Degree

Tools

MS Office

Job description

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Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Role Overview

Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Sr. Client Solutions Specialist to join our new Workforce Benefits division. This role can be fully remote or hybrid and based in Newport Beach, CA or Omaha, NE.

Responsibilities

1. Maintain ongoing relationships with technology counterparts at Benefits Technology vendor partners.
2. Serve as a subject matter expert on enrollment flows for assigned partnerships.
3. Diagnose and resolve case-level technology issues with urgency and excellence.
4. Escalate common issues to Client Solutions Consultant for analysis.
5. Communicate break-fixes and feature enhancements to customers.
6. Collaborate with internal stakeholders on data challenges from benefits technology partners.
7. Respond to inquiries regarding case support from onboarding through ongoing data exchange.
8. Understand case setup and consult with brokers on best practices.
9. Support case-level file exchanges (EDI, XML, API) to ensure data sync.
10. Monitor error reporting and proactively address data issues.
11. Enhance internal knowledge of our technology solutions.
12. Understand regulatory and compliance landscape related to enrollment and benefits.
13. Adhere to departmental controls and standards.
14. Demonstrate a customer-centric mindset and problem-solving skills.
15. Participate in team meetings and contribute innovative ideas.
16. Prioritize work to meet department standards for quality and timeliness.
17. Align actions and decisions with Pacific Life’s mission and vision.

Qualifications

• College degree or equivalent experience preferred
• 3-5 years in worksite or voluntary benefits industry
• Understanding of FinTech technology ecosystems
• Effective communication skills
• Strong attention to detail
• Ability to present to all stakeholder levels
• Time management and organizational skills
• Intermediate MS Office skills

Preferred Skills

• Experience with API technology in benefits industry
• Experience with Benefits Administration systems and data exchanges

Additional Information

At Pacific Life, we foster an inclusive culture through employee connection groups, offering community, connection, and advocacy opportunities. Learn more at www.pacificlife.com. Follow us on Instagram: @lifeatpacificlife.

Compensation & Benefits

Base pay range: $78,840 - $96,360. Compensation depends on experience, qualifications, and location. Incentive pay is also available.

Benefits include health coverage, paid time off, parental leave, adoption assistance, and a 401k plan.

Equal Opportunity Statement

Pacific Life is an EEO/Affirmative Action employer. Qualified individuals with disabilities or veterans may request accommodations.