Sr. Client Solutions Specialist

Pacific Life; United States; Remote; USD 78,000 - 97,000; Full time

Job summary

Pacific Life is seeking a Senior Client Solutions Specialist to enhance the onboarding experience for employers in the Workforce Benefits division. This role involves collaboration with technology partners and internal stakeholders to ensure seamless data exchange and compliance. Candidates should possess strong communication skills and a background in worksite benefits.

Benefits

Comprehensive health and wellbeing benefits

Generous paid time off

Paid Parental Leave

Competitive 401k plan with company match

Qualifications

• 3-5 years in worksite or voluntary benefits industry.
• Understanding of technology ecosystems within the FinTech industry.

Responsibilities

• Maintain relationships with technology counterparts at Benefits Technology vendor partners.
• Serve as a subject matter expert on enrollment flows for assigned partnerships.
• Monitor error reporting and proactively address customer data issues.

Skills

Communication

Attention to Detail

Problem Solving

Time Management

Education

College degree or equivalent experience

Tools

MS Office

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior Client Solutions Specialist to join our new Workforce Benefits division. This role can be fully remote or hybrid and based in Newport Beach, CA or Omaha, NE.

As a Senior Client Solutions Specialist, you’ll play a key role in providing a first-class, frictionless onboarding and enrollment experience to our employers in the Workforce Benefits division.

How you'll help move us forward:

1. Maintain ongoing relationships with technology counterparts at one or more Benefits Technology vendor partners.
2. Serve as a subject matter expert on enrollment flows for assigned partnerships.
3. Effectively diagnose and resolve case-level technology issues with a sense of urgency and excellence.
4. Escalate common case-level issues to the Client Solutions Consultant for root cause analysis.
5. Communicate break-fixes and feature enhancements effectively to Pacific Life’s customers.
6. Collaborate with internal stakeholders to understand and resolve data challenges from benefits technology partners.
7. Respond to inquiries regarding case-level support from onboarding through ongoing data exchange.
8. Understand case setup for assigned partners and advise brokers on best practices.
9. Support case-level file exchanges (e.g., EDI, XML, API) to ensure data synchronization.
10. Monitor error reporting and proactively address customer data issues.
11. Help grow internal knowledge and comfort with our technology solutions.
12. Understand regulatory and compliance landscape related to enrollment and group benefits.
13. Work within departmental controls and demonstrate a customer-centric mindset with problem-solving skills.
14. Participate in team meetings and contribute innovative ideas for continuous improvement.
15. Ensure job performance meets standards for work prioritization, productivity, quality, and timeliness.
16. Align actions and decisions with the department, division, and Pacific Life Mission & Vision.

The experience you bring:

• College degree or equivalent experience preferred.
• 3-5 years in worksite or voluntary benefits industry.
• Understanding of technology ecosystems within the FinTech industry.
• Effective written and oral communication skills.
• Strong attention to detail.
• Ability to present to all levels of internal and external stakeholders.
• Demonstrated time management and organizational skills.
• Intermediate skills with MS Office applications.

What makes you stand out:

• Experience with API technology within the worksite benefits industry.
• Direct experience with Benefits Administration systems and data exchanges.

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You belong at Pacific Life

At Pacific Life, we are committed to a culture of belonging, empowering all employees to be authentic. Our employee connection groups foster community, connection, and advocacy. Learn more at www.pacificlife.com.

Want to learn more about life at Pacific Life? Visit our company culture: Instagram.com/lifeatpacificlife.

Base Pay Range:

The salary range for this role is $78,840.00 - $96,360.00, dependent on experience, qualifications, and location. Most employees are also eligible for incentive pay.

Your Benefits Start Day 1:

• Comprehensive health and wellbeing benefits, including Medical, Dental, Vision, and Wellbeing Reimbursement Accounts.
• Generous paid time off, including PTO, holidays, and financial planning time off.
• Paid Parental Leave and Adoption Assistance.
• Competitive 401k plan with company match and additional contributions.

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity/Affirmative Action Employer, M/F/D/V. Qualified individuals with disabilities or veterans may request accommodations by contacting HR.