Sr Client Solutions Coordinator

FREEMAN; Orlando (FL); Hybrid; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company in Orlando, FL is seeking a Sr. Client Solutions Coordinator to support business development and client solutions. This intermediate administrative role handles conference calls, collateral prep, event coordination, and work tickets for booked events.

Hybrid schedule with in-office and show-site presence 3-4 days per week. Ideal candidate has 3+ years of admin experience, strong MS Office skills, and familiarity with tradeshow processes.

Qualifications

• Minimum three+ years of administrative support experience.
• Demonstrated customer service skills.
• Knowledge of Microsoft Office Suite.

Responsibilities

• Assist with writing and distributing work tickets for sales team.
• Produce and review orders with operations personnel.
• Work with sales team on-site during production.
• Assist with sponsorship and value-added sale programs.
• Coordinate production forms and floorplan requests.
• Track travel expenses and submit expense reports.

Skills

Customer service

Organizational skills

Administrative experience

Sales/tradeshow exposure

Education

Associate degree preferred

High School Diploma or equivalent with relevant work experience

Tools

Salesforce SFDC

Total Show System (TSS)

Job description

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Sr. Client Solutions Coordinator role is an intermediate administrative role that assists business development and client solutions with conference calls, collateral preparation, event coordination, and work tickets. Purpose of role is to assist the client solutions and business development teams with the production of the event after the event has been booked with goals of developing and understanding of the business and assigned accounts.

This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3-4 days per week. The ideal candidate will be located in Orlando, FL.

Essential Duties & Responsibilities

• Assist with writing and distributing work tickets for sales team.
• Produce and review orders with operational personnel.
• Work with sales team on-site as required during production.
• Assist with Value Added and Sponsorship Sale programs.
• Coordinate the completion of production forms, Exhibitor Kit Requests, Graphics Order forms and Floorplan Requests.
• Track travel expenses and submits travel expense reports as required.
• Attend site visits with event producer or owners when necessary for proper event planning.
• Assist with onsite event needs from time to time.
• Works closely with the team in the collateral preparation, event coordination, and correspondence.
• May also work with the customer or customer’s agents.
• Perform other duties as may be assigned.

Education & Experience

• Associate’s degree preferred, High School Diploma or Equivalent with relevant work experience required
• Minimum three + years of administrative support experience
• Working knowledge of all Microsoft Office Software applications
• Proven customer service skills
• Demonstrated organizational skills
• Administrative sales experience or tradeshow work experience preferred
• Knowledge of Total Show System (TSS), Salesforce.com (SFDC), and Event Process Solutions (EPS) preferred

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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