Sr. Client Services Analyst

Numerator / Market Track, LLC; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Numerator, based in New York City, seeks a Sr. Client Services Analyst to bridge client needs with internal analytics, owning the delivery of quarterly reports and actionable market insights.

You will deliver ad-hoc analyses, translate complex data into executive-ready narratives, and help strengthen client trust and retention through strategic storytelling.

Qualifications

• Genuine curiosity about the tech industry, emerging technologies and digital trends.
• Meticulous attention to detail across all data outputs.
• Ability to parse complex datasets and distill into executive narratives.
• Proactive energy to expand client trust and elevate reputation.

Responsibilities

• Lead day-to-day relationships with key contacts, aligning outputs with broader business objectives.
• Lead and manage end-to-end execution of recurring client quarterly reporting processes.
• Build long-term trust and act as a consultative partner on market research insights and industry trends.
• Deliver ad-hoc analysis with a clear what & why mindset to address business questions.
• Interpret complex data sets and translate findings into clear, actionable recommendations.
• Apply strong presentation and data storytelling skills to communicate insights to technical and non-technical audiences.

Skills

Data accuracy

Analytical aptitude

Drive & ambition

Tech & market interest

Job description

Sr. Client Services Analyst

Location: New York City, NY, USA

Req#: 611524

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Job Description

The salary range for this role is $70,000-80,000/year + Bonus

The Senior Client Services Analyst serves as a primary bridge between market research clients and internal analytical teams. This role combines key account management, rigorous data analysis, project oversight, and strategic storytelling to deliver actionable market insights, answer complex business questions, and drive strong client trust and retention.

What You'll Do

Client Management & Consulting

• Lead day-to-day relationships with key contacts, moving beyond immediate briefs to understand and support broader business objectives.
• Lead and manage the end-to-end execution of recurring client quarterly reporting processes.
• Build long-term trust and act as a consultative partner on market research insights and industry trends

Analysis & Data Storytelling

• Deliver impactful ad-hoc analysis with a strong "what and why" mindset to solve complex business queries.
• Interpret complex data sets and translate findings into clear, commercially relevant, and actionable recommendations.
• Apply strong presentation and data storytelling skills to communicate insights effectively to both technical and non-technical audiences.

Performance KPIs

• Delivery Excellence: On-time, high-quality completion of client reports, ad-hoc analyses, and project deliverables.
• Client Satisfaction & Service Impact: Consistently positive feedback from key day-to-day contacts regarding responsiveness, account management, and strategic impact.

Skills & Requirements

• Tech & Market Interest: Genuine curiosity and passion for the tech industry, emerging technologies, and digital trends.
• Data Accuracy: Meticulous attention to detail, ensuring exceptional quality and precision across all data outputs.
• Analytical Aptitude: Proven capability to parse complex datasets and distill them into simple, executive-level narratives.
• Drive & Ambition: Proactive energy to continually expand client trust and elevate the organization's reputation.

There is strength in numbers - We are the Numerati

Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.