Sr Client Server Specialist - Florida

DFCU Financial; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401k match

Employer contribution after one year

Employee bonus program

Medical, dental and vision insurance

Health savings account

Flexible spending accounts

Paid time off

Paid holidays

Job summary

DFCU Financial is seeking a Sr Client Server Specialist in Florida to provide end-user support for in-house and third-party applications, and to manage client/server operations. You will troubleshoot complex system issues and support enterprise computing environments.

You will configure devices, administer AD and Microsoft 365, build application packages, install software, and coordinate distributions while ensuring security and on-call readiness.

Qualifications

• Associate degree in related field or equivalent education/experience.
• 2 years' experience with Windows operating systems.
• 2 years' PC hardware/software repair/diagnostics.
• Experience using software distribution applications preferred.
• Proficient in Microsoft 365.
• Excellent communication and teamwork skills.
• Willingness to travel to Florida branches.

Responsibilities

• Configure and implement personal computers and mobile devices.
• Administer application servers for enterprise systems, including upgrades and patches.
• Build application packages with packaging tools and version control.
• Install and support software applications.
• Assist with software testing and coordinate distributions.
• Investigate and resolve support requests.
• Adhere to security policies and procedures.
• Work on special projects as required.
• Manage user accounts (Active Directory), access control.
• Write technical processes and procedural documentation.
• Interface with vendor relationships.

Skills

Troubleshooting

Analytical thinking

Communication

Team collaboration

Problem solving

Education

Associate degree in related field or equivalent experience

Tools

Active Directory

Microsoft 365

Software distribution tools

PC hardware repair

Job description

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.

The Opportunity

We are seeking a full time Sr Client Server Specialist to join our team in Florida. This role will provide end user support for in-house and third-party application software problems. Under general supervision, evaluate, implement and support Client/Server and computing systems. Troubleshoot advanced system issues and work on technical assignments under deadlines while continuing to provide quality user support.

What You’ll Do

• Configure and implement personal computers and mobile devices.
• Application server administration for enterprise systems, including upgrades, patches, and client configuration.
• Build application packages using required packaging tools, ensuring proper version control and testing.
• Installation and support of software applications.
• Assist with software testing and coordinate software distributions.
• Investigate and resolve support requests.
• Adhere to established security policies and procedures.
• Work on special projects, as required.
• User account management, including active directory, user, and file access.
• Write technical processes and procedural documentation.
• Interface with and support vendor relationships.

What You’ll Need

• Willingness and ability to travel to all branches in the Florida market.
• Associate degree in related field, or equivalent education and/or work experience.
• Two years' experience with current Windows operating systems.
• Two years' PC related experience, repairing and diagnosing software and hardware.
• Experience using software distribution applications preferred.
• Troubleshooting and analytical skills.
• Experience writing process and procedural documentation.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
• Occasional travel for training, conferences, and disaster recovery and/or offsite equipment support.
• On call support 7x24 30-minute response, as required.
• Extended hours and/or alternate schedules, as required.
• Extended duration of computer terminal usage.

What We Offer

• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Employee bonus program
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Tuition reimbursement / Education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (13 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans