Sr. Client Manager

Gallagher; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Client Manager to lead client relationships and drive exceptional service delivery. In this pivotal role, you will leverage your expertise to manage complex accounts, mentor team members, and ensure compliance with industry standards. Join a dynamic team that values innovation and collaboration, and make a meaningful impact on clients' success and satisfaction. With a focus on professional growth and ethical standards, this opportunity promises to elevate your career while contributing to a culture of excellence.

Benefits

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Educational Expense Reimbursement

Paid Parental Leave

Flexible Work Hours

Digital Mental Health Services

Training Programs

Gallagher Thrive Program

Charitable Matching Gift Program

Qualifications

• 5+ years in client service or claims management experience.
• 1+ years of supervisory experience required.

Responsibilities

• Manage client accounts and ensure exceptional service delivery.
• Develop relationships with clients and vendor partners.

Skills

Communication Skills

Client Relationship Management

Leadership

Problem Solving

Time Management

Education

Bachelor's Degree

High School Degree/GED

Tools

Technology Tools

Job description

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Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

How You'll Make An Impact

As the Senior Client Service Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

• You are the strategic relationship manager and client liaison. You will lead increasingly complex self-funded accounts while collaborating with senior teammates
• You seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
• Sharing market expertise with clients and keep them well-informed of compliance related issues
• You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
• Guide, develop, and mentor new hires, account management, and team resources
• Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
  
  

What skills will make me successful in this role?

• You possess strong communication skills that will allow you to build professional relationships with our business partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Demonstrating a high level of professionalism in all interactions
• You take action to influence events, achieve team goals, and retain clients
• Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
• You actively seek to develop your professional skills and improve efficiency and productivity
• You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve
• A desire to learn Gallagher’s tools, systems, and shared resources
• We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher
  
  

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
  
  

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
  
  

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.
  
  

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
  
  

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
  
  

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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