Associate Client Manager (Training, CPG/Retail Insights)

NIQ for Retail; Newark (NJ); Remote; USD 64,000 - 85,000; Full time

Job summary

NIQ for Retail is seeking a creative Associate Client Manager (Training) to develop and deliver engaging training content. This full-time role will enhance the learning experience for clients and associates while requiring strong project management and communication skills. Ideal candidates will possess a relevant degree and extensive digital training experience, particularly within the retail sector.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Qualifications

• 3+ years of digital training experience.
• CPG or related retail experience preferred.
• Ability to manage large audiences and cultivate a productive learning environment.

Responsibilities

• Produce engaging pre-recorded demos and trainings.
• Own educational efforts for internal and external stakeholders.
• Document and improve digital development processes.

Skills

Project Management

Communication

Visual Design Principles

Usability Principles

Attention to Detail

Education

Bachelor’s degree or college diploma in Business, Education, or relevant experience

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

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Company Description

Location: US-Remote, must be based in US (preference for Newark, NJ market)

• Full-time
• Career Site Team: Customer Success

Job Description

NIQ is seeking a creative, solution-oriented Associate Client Manager (Training). This position is responsible for the development and delivery of instructor-led training and online training content creation. This role will impact the learning experience of internal associates, CPG/FMCG clients, retailer clients, and overall satisfaction with our products and services. The ideal candidate will have experience designing and delivering training materials with an analytic mindset.

Responsibilities

• Produce engaging pre-recorded demos and trainings of our products with appropriate software
• Own and lead the educational efforts to internal and external stakeholders of NIQ retail collaboration products
• Develop and maintain reusable templates and assets for easy lift-and-shift capabilities to prospective client implementations
• Document and improve digital development processes to drive efficiency and productivity
• Collaborate and partner with SMEs to validate technical and content requirements in order to develop content with minimal supervision
• User acceptance testing on reports for future releases
• Conduct needs assessments with stakeholders to ensure all relevant content is created and readily available
• Work independently, lead projects, and contribute to a collaborative team environment
• Other duties as assigned

Qualifications

• Bachelor’s degree or college diploma in Business, Education, Instruction and Facilitation, Training or relevant experience
• 3+ years of digital training experience
• CPG or related retail experience preferred
• Demonstrated experience with visual design principles, usability principles, adaptive learning
• Ability to manage large audiences and cultivate a productive learning environment
• Strong project management skills, with the ability to organize, manage and lead multiple projects while meeting deadlines
• Excellent written and verbal communication skills
• Attention to detail, quality-checking, UX-testing in order to deliver high-quality results
• Proficiency in Microsoft Office, specifically Excel and PowerPoint

Additional Information

This role offers a market-competitive salary with an anticipated range of $64,000-$85,000. Salaries vary based on experience, qualifications, skills, and location. The role may also include sales or performance-based bonuses. Benefits include a flexible working environment, health insurance, parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering comprehensive insights into consumer behavior and growth pathways. In 2023, NIQ merged with GfK, expanding its global reach. With advanced analytics and extensive market coverage, NIQ provides the Full View of retail and consumer insights. NIQ operates in over 100 markets worldwide.

For more information, visit NIQ.com

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is dedicated to reflecting the diversity of its clients and communities. We aim to embed inclusion and diversity into all aspects of our work and invite candidates who share this mission. We are an Equal Opportunity Employer, decision-making without regard to race, gender, religion, or other protected classes. Learn more at: NIQ Diversity & Inclusion

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Information Services