Sr. Client Coordinator (E-Commerce)

SGS & Co; Northern (KY); Hybrid; USD 72,000 - 82,000; Full time

Job summary

SGX, part of the Propelis Group, is seeking a Sr Client Coordinator to own complex client relationships and lead ecomm content projects from start to finish. This remote role supports the Minneapolis area and requires managing the digital shelf process from creative kickoff to publication and syndication.

You will guide kickoff meetings, oversee schedules, ensure cost and timing efficiencies, and resolve client issues to ensure satisfaction.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing or related field.
• 3+ years progressive project coordination experience; or equivalent combination of education and experience.
• Understanding of digital shelf content requirements preferred.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

Responsibilities

• Creates and maintains the project work-back schedule to ensure upfront tasks and activities are assigned and completed on time.
• Initiates kickoff and solution review meetings and ensures subsequent meetings or tasks occur in a timely manner as dictated by each project.
• Directs project activities and monitors project to ensure cost and timing efficiencies
• Meets with the clients as needed and understands client's expectation. Validates client protocols and brand/ requirements and ensures compliance throughout the process.
• Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Monitors production queries and resolves conflicts/issues to keep projects on track.
• Additional duties as assigned.

Skills

Project coordination

Communication skills

Analytical skills

Problem solving

Budgeting

Planning

Team collaboration

Autonomous work

Presentation skills

Education

Bachelor’s Degree in Business Administration, Marketing or related field

Tools

MS Office Suite

Outlook

Internet applications

Job description

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

POSITION SUMMARY:

The Sr Client Coordinator owns complex and/or multiple client relationships and serves as project owner for ecomm content from inception through completion. Interprets the needs of the clients, as well as all facets of the project and has a grasp on the digital shelf process from creative kick-off to publication and syndication.. The Sr. Client Coordinator ensures that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.

This is a remote role; Minneapolis area preferred.

JOB RESPONSIBILITIES:

• Creates and maintains the project work back schedule to ensure all up-front tasks and activities are assigned and completed on time.
• Initiates kickoff and solution review meetings and ensures that subsequent meetings or tasks occur in a timely manner as dictated by each project.
• Directs project activities and monitors project to ensure cost and timing efficiencies
• Meets with the clients as needed and understands client's expectation. Validates client protocols and brand/ requirements and ensures compliance throughout the process.
• Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Monitors production queries and resolves conflicts/issues to keep projects on track.
• Additional duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Marketing or related field
• 3+ years progressive project coordination experience; or equivalent combination of education and experience
• Understanding of digital shelf content requirements preferred
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $72,000 USD - $82,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

#LI-CC1 #LI-DNP

Qualifications

Education

Required

Bachelors or better.

Experience

Required

3 years:

Years progressive project coordination experience; or equivalent combination of education and experience

Preferred

High degree of proficiency in MS Office Suite, Outlook & Internet applications

Understanding of digital shelf content requirements

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.