Sr. Client Coordinator

SGX Graphics; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health care plans

Dental plan

Vision plan

Life insurance

401(k) Savings Plan

Flexible spending account

Job summary

SGX Graphics, part of the Propelis Group, seeks a Sr. Client Coordinator to sit onsite at a key global account in midtown Manhattan (4 days/week on-site, 1 day remote).

You’ll guide packaging artwork, prepress scheduling, and cross-functional collaboration with design teams, printers, and operations to ensure on-time, in-full delivery. You’ll drive upfront planning, color development reviews, print trials, and global bundle planning across markets, providing consultative value and strong client

Qualifications

• Bachelor’s degree required in business or related field.
• 3+ years progressive project coordination experience.
• Occasional travel locally, nationally, and internationally may be required.
• High proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, and planning skills.
• Strong verbal and written communication, plus ability to work autonomously in a fast-paced environment.

Responsibilities

• Consult with clients, agencies, and operations during artwork development and pre-press.
• Attend pre-production meetings and print trials as requested for complex projects.
• Manage estimating, purchase orders, and ensure timely invoicing.
• Respond promptly to clients, build rapport and trust.
• Lead relationships with client and internal/external stakeholders.
• Communicate artwork issues to clients and stakeholders.
• Address client requests quickly and professionally.
• Document critical information impacting quality.
• Assist in process improvements and production meetings.
• Verify data accuracy against supplied art.
• Manage timelines and multiple concurrent projects.
• Relay art status to on-site personnel, sales, and client; use client database for tracking.
• Understand client deliverables and rework needs.
• Escalate issues to management as needed.
• Handle order entry and ensure completeness for production.
• Understand production/manufacturing scope.
• Create and update price matrices per client needs.
• Provide training or guidance to junior team members as needed.

Skills

Project coordination

Analytical skills

Interpersonal skills

Problem solving

Communication skills

Budgeting

Project management

Planning

Education

Bachelor’s Degree in Business Administration, Marketing or related field

Tools

MS Office

Outlook

Internet applications

Job description

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

Sr. Client Coordinator

Job category: Administration

Requisition number: ONSIT007786

Location: New York, NY, USA

Schedule: Full-time

Job Details

Position Summary: Serves as Project Manager and print technical expert for a key global account sitting onsite at the client’s office (4 days/week, 1 day remote) in midtown Manhattan. The purpose of this position is to facilitate packaging projects in the upfront planning and execution phases of the workflow. As a key facilitator within the supply chain for packaging artwork, you will communicate with clients, design firms, printers, and our operations team to ensure proper printability for packaging. As a key figure within the process, you will help maintain and improve the SGX relationship with the Client, by providing consultative value, excellent service and on-time/in-full delivery.

Your primary responsibilities are to collaborate with design clients on the production approach upfront in the early stages of the project, evaluating color development, special finishes, the need for print trials and attending occasional print trials to work directly with printers. As projects progress, you will plan for global “bundles” to be created and shared with regional markets, including gathering key inputs to the process and briefing our operations team on the project scope and requirements. In the execution phase, you will partner with production clients on artwork and prepress scheduling, estimating, timelines and prioritization, potential challenges and issue resolution.

Job Responsibilities

• Consult with clients, agencies, and operations during the artwork development and pre-press execution phases
• Run and/or attend any pre-production meetings (and other meetings), and print trials when feasible, per Client request especially for high complexity projects
• Manage estimating, obtaining Purchase Orders, and ensuring invoices and paid on time
• Respond in a timely manner to Clients, building rapport and trust
• Lead and manage relationships with our Client(s) and internal and external stakeholders
• Communicate artwork issues with the client as well as internal and external stakeholders
• Respond quickly and cordially to requests of Client/On-Site Personnel /Sales and others
• Document all critical and pertinent information that may impact quality
• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business
• Verify technical supplied data is correct to supplied art
• Manage project timelines and simultaneously manage multiple projects
• Communicate received and shipped art to On-Site Personnel/Sales/Client and perform user functionality in a Client’s database used for tracking artwork projects
• Understand the Client’s process (deliverables, rework)
• Communicate issues to Management
• Order entry (ensure orders are complete and concise when delivered to production)
• Understands all aspects of production and manufacturing
• Create and update price matrices based on client needs
• May provide training and guidance to junior Project Managers or new team members
• Additional duties as needed

Qualifications

• Bachelor’s Degree in Business Administration, Marketing or related field
• 3+ years progressive project coordination experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

Physical Aspects/Work Environment

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment may be high.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

About Propelis

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit: www.SGXgraphics.com

EEO Statement

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,000 USD - $110,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.