Sr. Client Advisor | The Mall at Green Hills

AMIRI; Nashville (TN); Sur place; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Full package health benefits

401(k) + Employer match

Non-accrued vacation

Résumé du poste

AMIRI in Nashville seeks a Sr. Client Advisor to deliver exceptional client service and drive individual sales at our luxury boutique in The Mall at Green Hills. The role emphasizes expert product knowledge, relationship building, and premium customer experiences across in-person, phone, and digital channels.

You will work with management on floor moves, merchandising, and inventory controls while supporting opening and closing duties. Commission eligibility is part of the compensation structure.

Qualifications

• 2+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to accurately complete all business and client-related transactions.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answering phones, cash register, computers).
• Physically able to stand for extended periods and lift/move items up to ~30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Responsabilités

• Achieve and exceed individual Sales Goals and KPI including Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
• Maintain a strong drive for results with a team-first attitude.
• Offer best in class service in person, over the phone, and via electronic communication.
• Demonstrate product knowledge and engage clients with craftsmanship narratives.
• Collaborate with store and corporate teams to resolve client issues in the business's favor.
• Participate in in-floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, and wrapping merchandise upon request.
• Participate in inventory and cycle counts and protect assets by following procedures.
• Serve as Keyholder; perform opening & closing procedures.

Connaissances

Retail Sales

Client Service

Relationship Building

Communication

Sales Goals

Outils

POS System

Description du poste

Purpose and Objective

AMIRI is looking for charismatic Sr. Client Advisors for its upcoming retail location in The Mall at Green Hills!This role is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique operating experiences.

Job Responsibilities and Duties:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication.
• Demonstrate exceptional product knowledge, engage clients through the craftsmanship& narratives of products.
• Partner with store and corporatemanagement teams to ensure that each client issue is properly resolved to the benefit of the business.
• In coordination with management, participate infloor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, wrappingmerchandise upon request.
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
• Keyholder; opening & closing procedures.

Knowledge, Skills, and Ability Requirements:

• 2+ years Retail Sales and/or Client Service experiencein a luxury consumer goods environment.
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to accurately complete all business and client-related transactions.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answeringphones, operating cash register, using computers, and all other office equipment).
• Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Compensation Package:

• Hourly; Commission eligible
• Full package health benefits
• 401(k) + Employer match
• Non-accrued vacation

Who We Are:

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand's intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast music culture.

The brand's trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week and a growing international presence through an expanding network of flagship destinations.

AMIRI's culture and contemporary vision prioritize quality, creativity, and innovation across every facet of the business. Founder and Creative Director Mike AMIRI continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand's presence expands globally and continues to emerge as one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is seeking visionary individuals with a creative and entrepreneurial mindset to join our team.