Sr. Claims Specialist, Property Casualty

Holmes Murphy; Waukee (IA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

DEI programs

Merit increases and promotions

Discretionary bonus opportunity

Job summary

Holmes Murphy in Minnesota is seeking a Sr. Claims Specialist to join our Property Casualty team. You will independently manage daily claims tasks, provide exceptional client service, and act as a trusted advocate for clients’ insurance interests.

Qualifications include a college degree or property casualty experience, 1-3 years of claims experience, and licensure or ability to obtain license within three months. We offer a comprehensive rewards program and opportunities for growth.

Qualifications

• Education: College degree or property casualty claims and insurance experience preferred.
• Experience: 1-3 years career experience. Property and casualty claims, agency and/or insurance experience a plus.
• Licensing: State-specific state commercial & personal property-casualty license required or ability to obtain within three months of hire.
• Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world‑class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.

Responsibilities

• Demonstrate exceptional customer service and operate as an effective partner with clients.
• Consult, educate and assist clients with claims related functions and services including:
• Assist clients in reporting claims.
• Assist the client in properly understanding coverage.
• Educate the client of the claim process for various losses.
• Serve as a good faith client advocate for the client’s insurance interests.
• Review open losses to ensure proper handling and reserving.
• Provide and/or oversee accurate and timely loss information for internal and external clients’ use.
• Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits.
• Perform research and follow-up for clients on claims management issues and questions.
• Perform customer service functions on a day-to-day basis such as answering client questions and handling concerns.

Skills

Customer service

Insurance knowledge

Client advocacy

Education

College degree or property casualty claims experience

Tools

Agency systems

Job description

Job Description

We are looking to add a

Essential Responsibilities

Independently perform the daily tasks required to efficiently manage daily claims needs which may include but are not limited to:

• Demonstrate exceptional customer service and operate as an effective partner with clients.
• Consult, educate and assist clients with claims related functions and services including:
• Assist clients in reporting claims.
• Assist the client in properly understanding coverage.
• Educate the client of the claim process for various losses.
• Serve as a good faith client advocate for the client’s insurance interests.
• Review open losses to ensure proper handling and reserving.
• Provide and/or oversee accurate and timely loss information for internal and external clients’ use.
• Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits.
• Perform research and follow-up for clients on claims management issues and questions.
• Perform customer service functions on a day-to-day basis such as answering client questions and handling concerns.

Job Description

We are looking to add a Sr. Claims Specialist to join our Property Casualty team. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Essential Responsibilities

Independently perform the daily tasks required to efficiently manage daily claims needs which may include but are not limited to:

• Demonstrate exceptional customer service and operate as an effective partner with clients.
• Consult, educate and assist clients with claims related functions and services including:
  • Assist clients in reporting claims.
  • Assist the client in properly understanding coverage.
  • Educate the client of the claim process for various losses.
  • Serve as a good faith client advocate for the client’s insurance interests.
  • Review open losses to ensure proper handling and reserving.
  • Provide and/or oversee accurate and timely loss information for internal and external clients’ use.
• Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits.
• Perform research and follow-up for clients on claims management issues and questions.
• Perform customer service functions on a day-to-day basis such as answering client questions and handling concerns.

Qualifications

• Education: College degree or property casualty claims and insurance experience preferred.
• Experience: 1-3 years career experience. Property and casualty claims, agency and/or insurance experience a plus.
• Licensing: State-specific state commercial & personal property-casualty license required or ability to obtain within three months of hire.
• Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world‑class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.

Here’s a Little Bit About Us

In addition to being great at what you do, we place a high emphasis on building a best-in‑class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward‑thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

The salary range for Minnesota is $60,200– $100,200. Compensation is based on several factors, including, but not limited to, education, work experience and industry certifications. In addition to your salary, Holmes Murphy offers a comprehensive total rewards program including annual bonuses, total wellbeing benefits and support for professional development.

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.