Sr Claims Specialist | Liability Bodily Injury

Great West Casualty Company; Knoxville (TN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Great West Casualty Company seeks a Sr Liability Claims Adjuster specialized in Bodily Injury to investigate, evaluate, negotiate, and resolve complex claims. You will manage litigation, reserves, and collaborate with insureds, claimants, and defense counsel to pursue fair, timely resolutions while controlling costs.

This role can be remote or hybrid for qualified candidates near Knoxville, TN, with relocation assistance available.

Qualifications

• Bachelor's degree or equivalent combination of education and claims experience.
• 5+ years of liability claims handling experience, including bodily injury claims.
• Strong knowledge of liability investigations, coverage analysis, claim evaluation, and settlement negotiations.
• Experience managing complex litigated claims and working with defense counsel.
• Excellent analytical, communication, negotiation, and organizational skills.
• Ability to obtain and maintain required state insurance adjuster licenses.
• Ability to travel periodically, sometimes on short notice, for claim investigations, mediations, or trials.

Responsibilities

• Investigate bodily injury and property damage claims and determine coverage, liability, and exposure.
• Establish and maintain appropriate claim reserves throughout the life of the claim.
• Gather, analyze, and document claim facts, evidence, medical information, and damages.
• Develop and execute claim resolution strategies, including settlement negotiations.
• Manage claim activity and maintain timely file documentation and diary management.
• Coordinate and supervise independent adjusters and other claim service providers.
• Work closely with insureds, claimants, attorneys, and internal business partners throughout the claims process.
• With a focus on being a litigation specialist, you will assign and manage defense counsel on litigated files and participate in mediations, settlement conferences, and trials as needed.
• Identify subrogation opportunities and coordinate information related to physical damage claims.
• Report risk trends and exposures to Safety and Underwriting.
• Maintain required state adjuster licenses and stay current on applicable negligence laws, medical terminology, and industry developments.

Skills

Investigation

Negotiation

Litigation management

Analytical thinking

Communication

Organization

Licenses

Education

Bachelor's degree or equivalent

Job description

Sr Claims Specialist | Liability Bodily Injury

Description

Sr. Liability Claims Adjuster - Bodily Injury

Summary

As a Sr. Liability Claims Adjuster, with a focus on being a litigation specialist for the region, you will investigate, evaluate, negotiate, and resolve complex bodily injury and liability claims while delivering exceptional service to insureds and claimants. This role requires strong analytical, negotiation, and litigation management skills to effectively assess exposure, manage claim costs, and achieve fair and timely claim resolutions.

Location

This position may be fully remote for qualified candidates or offered in a hybrid format, with three days in the office and two days remote, for those who live within commuting distance of our Knoxville, TN office. For candidates who are open to relocating, we offer a comprehensive relocation package to support the transition.

What You'll Do

• Investigate bodily injury and property damage claims and determine coverage, liability, and exposure.
• Establish and maintain appropriate claim reserves throughout the life of the claim.
• Gather, analyze, and document claim facts, evidence, medical information, and damages.
• Develop and execute claim resolution strategies, including settlement negotiations.
• Manage claim activity and maintain timely file documentation and diary management.
• Coordinate and supervise independent adjusters and other claim service providers.
• Work closely with insureds, claimants, attorneys, and internal business partners throughout the claims process.
• With a focus on being a litigation specialist, you will assign and manage defense counsel on litigated files and participate in mediations, settlement conferences, and trials as needed.
• Identify subrogation opportunities and coordinate information related to physical damage claims.
• Report risk trends and exposures to Safety and Underwriting.
• Maintain required state adjuster licenses and stay current on applicable negligence laws, medical terminology, and industry developments.

What Makes You Successful

• You are a skilled investigator who can quickly analyze facts, identify key issues, and determine liability exposure.
• You have strong negotiation skills and can confidently work toward fair and cost-effective claim resolutions.
• You communicate effectively with insureds, claimants, attorneys, medical providers, and business partners.
• With the focus on being a litigation specialist, you thrive in handling complex and litigated files while balancing multiple priorities and deadlines.
• You exercise sound judgment and make informed decisions in ambiguous or challenging situations.
• You are highly organized, maintaining accurate documentation and proactive file management.
• You build collaborative relationships with defense counsel, independent adjusters, and internal stakeholders.
• You remain customer-focused while effectively managing risk and claim outcomes.
• You are self-motivated, adaptable, and comfortable responding to urgent claim situations, including occasional travel.

Qualifications

Required

• Bachelor's degree or equivalent combination of education and claims experience.
• 5+ years of liability claims handling experience, including bodily injury claims.
• Strong knowledge of liability investigations, coverage analysis, claim evaluation, and settlement negotiations.
• Experience managing complex litigated claims and working with defense counsel.
• Excellent analytical, communication, negotiation, and organizational skills.
• Ability to obtain and maintain required state insurance adjuster licenses.
• Ability to travel periodically, sometimes on short notice, for claim investigations, mediations, or trials.

Preferred

• Commercial transportation or trucking claims experience.
• 10+ years of liability claims handling experience.
• Experience handling complex or high-exposure bodily injury claims.
• Knowledge of negligence laws, medical terminology, and litigation practices. (to include first notice of lawsuits, in-person mediations, and in-person trial attendance).
• Industry designations such as AIC, CPCU, SCLA, or other insurance-related certifications.
• Multi-state claims handling experience.

Why Join Us

Join a team dedicated to delivering exceptional claims service while helping customers navigate complex liability situations. In this role, you'll have the opportunity to manage challenging bodily injury claims, collaborate with legal and industry professionals, and make a meaningful impact through fair, timely, and effective claim resolution.

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or driving innovation, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.

To learn more about Great West and our office locations, please visit www.gwccnet.com .

Great West is an Equal Opportunity Employer.