Sr. Claims Consultant (Adjuster)

Special Districts Association of Oregon; Salem (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Special Districts Association of Oregon is seeking a Sr. Claims Consultant to join our Property and Casualty team on a full-time basis. The role involves handling a broad spectrum of claims, from investigation to negotiation, including settlements up to $100,000 with escalation as needed.

The position requires a strong client-relations mindset, excellent communication, and at least five years of full-cycle claims experience. Occasional travel within Oregon is expected.

Qualifications

• High school diploma or equivalent.
• Minimum of five years of experience handling full cycle insurance claims.
• Must have current and valid driver’s license to drive to member locations; or equivalent.
• Associate degree or bachelor’s degree in a related field preferred.

Responsibilities

• Investigate and handle a wide variety and complexity of property and casualty claims (factual and legal).
• Estimate costs for litigating a claim and participate in litigation meetings.
• Negotiate settlements within authority up to $100,000 with escalation to PC Claims Manager beyond that amount.
• Ensure reserves are accurately set and reported; maintain timely client communication and service.
• Develop and maintain excellent client relationships with timely, accurate information.
• Travel within the state of Oregon for business purposes as required.
• Provide leadership to less experienced claim consultants and perform other duties as assigned.

Skills

Insurance claims

Negotiation

Client relations

Communication

Education

High school diploma

Associate/Bachelor degree preferred

Tools

Driver’s license

Job description

Please note: This position is not remote. The successful candidate will be required to work on-site during the introductory period and transition to a hybrid schedule upon successful completion. Occasional in-person meetings, member visits, and travel within the state of Oregon are also required.

*Duties

• Must provide regular, reliable, and predictable performance of duties.
• Must be available and accessible during work hours.
• The Sr. Claims Consultant will function as an integral member of the Property and Casualty team.
• Responsible for the investigation and handling of a wide variety and complexity of property and casualty claims. (Factual and legal)
• Responsible for estimating the cost for litigating a claim.
• Will actively participate in litigation meetings with expectation of participation.
• Develop and maintain excellent client relationships by providing timely responsiveness to communication and correspondence; timeliness and accuracy of information provided to clients.
• Responsible for negotiating settlements within authority granted; Will determine liability and total value of claims and negotiates settlements independently up to $100,000, after which will include the PC Claims Manager in all decision-making regarding settlement amounts.
• Responsible for ensuring that adequate reserves are set and reported.
• Responsible that all claim files are administered properly from inception to conclusion (i.e.: issuing releases and proper payments) including providing exceptional customer service and timely response to all claimants, members and other parties involved in the claims process.
• Responsible for the oversight and controlling the strategy and direction of a claim.
• Apply loss codes to reflect actual claims type and experience.
• The Sr. Claims Consultant may find themselves in a professional office environment, a courtroom, a board room or possibly a private residence of a claimant and must be able to drive to various locations for business purposes within the state of Oregon.

Secondary Functions:

• Provide leadership and assistance to less experienced claim consultants.
• All other duties as assigned.

*Education, Experience, and Certification/Licensure:

*Required

• High school diploma or equivalent
• Minimum of five years of experience in handling the full cycle of insurance claims
• Must have current and valid driver’s license to be able to drive and visit various member locations.; OR
• An equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job.
• Associate degree or bachelor’s Degree in a related field preferred