Sr Case Manager/Case Manager, 74 Avenue A & Queens Treatment Apartment (QTA)

ACMH, Inc.; New York (NY); On-site; USD 55,000 - 64,000; Full time

Job summary

ACMH, Inc. in Queens, NY is seeking a Senior Case Manager/Case Manager to coordinate community rehabilitation services and housing support for adults with serious mental illness.

The role reports to the Program Director and operates on a Tue-Sat schedule (10:00am-6:00pm) across Queens and surrounding areas. The position requires a Master’s in psychology or related field (BA with 3+ years acceptable) and bilingual English/Mandarin.

Qualifications

• Master’s degree preferred; BA with 3+ years of direct care experience acceptable.
• Bilingual English/Mandarin required.

Responsibilities

• Conducts home visits for assigned caseload.
• Obtains psychosocial histories and conducts functional skills assessments.
• Liaisons with psychiatric care providers; ensures access to services and entitlements.
• Monitors medications and side-effects; administers health screening tools.
• Develops and updates individualized Service/Support Plans with the treatment team.
• Delivers housing support and community rehabilitation services as needed.
• Maintains client charts, documents progress, and completes incident reports.
• Provides crisis intervention and staff coverage as needed.

Skills

Bilingual Eng/Mandarin

Written and verbal comms

Case management

Education

MA in psychology or related field

BA in psychology or related field with 3 years direct care

Job description

Description

Position: Senior Case Manager/Case Manager, 74 Avenue A & Queens Treatment Apartment (QTA)

Reports to: Program Director

Function: Provides case coordination and delivers community rehabilitation services.

Location: Queens

Schedule: Tuesdays through Saturdays (10:00am-6:00pm)

Tasks:

• Conducts home visits on a regular basis for assigned case load.
• Obtains psychosocial histories and conducts functional skills assessments.
• Establishes and maintains liaison with primary provider of psychiatric care.
• Assures access to psychiatric, substance use, medical services, and entitlement benefits.
• Monitors client medication, including adherence and side-effects.
• Administers standardized health screening tools
• Develops an individualized rehabilitation plan (Service/Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client's choice.
• Delivers community rehabilitation services according to individual need, including: Assertiveness/Self Advocacy Training, Community Integration Services/Resource Development, Daily Living Skills Training, Health Services, Medication Management Training, Parenting Training, Rehabilitation Counseling, Skill Development Services, Socialization, Substance Abuse Services, and Symptom Management.
• Delivers housing support services according to individual need in the areas of education/employment support, behavioral health, harm reduction/substance use, assistance with obtaining and retaining entitlements, health care, emergency services, Health Home Care Coordination and transportation.
• Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan.
• Trains clients in safety procedures and conducts fire drills and self-preservation tests.
• Prepares residents for transition to independent living and makes necessary referrals.
• Facilitates crisis intervention in the event of an emergency.
• Staffs Emergency Phone on a rotating basis.
• Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures.
• Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.
• Attends in-service training as requested by supervisory personnel.
• Provides coverage as needed for other staff on the program team.
• Serves as "Qualified Mental Health Staff Person"
• Duties as assigned by supervisor.

Requirements

Sr. Case Manager Qualifications: M.A. in psychology or a human service related field. B.A. in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills. Master’s Degree preferred. Bilingual English/Mandarin required.

Scattered Site SCM Salary: $63,905 plus generous benefits

Case Manager Qualifications: B.A. in psychology or a human services related field. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills. Bilingual English/Mandarin required.

Scattered Site CM Salary: $55,632 plus generous benefits

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.