Sr Carrier Relationship Manager- Medicare Services

Fidelity Investments; Smithfield (RI); On-site; USD 140,000 - 190,000; Full time

Job summary

Fidelity Investments' Medicare Services unit seeks a Senior Carrier Relationship Manager to lead strategic engagement with national and select regional insurance carriers, driving enterprise objectives and growth.

You will own executive relationships, negotiate contracts, and guide performance across carrier partners while mentoring team members and collaborating across training, compliance, marketing, and operations.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 8+ years' professional experience with 6+ years in Medicare sales, leadership, or relationships.
• Proven carrier experience and executive communication skills.

Responsibilities

• Lead executive-level relationships with national and regional carrier partners.
• Own carrier portfolio, drive performance, growth, and alignment with business goals.
• Define SLAs, KPIs, and conduct annual carrier evaluations.
• Identify and onboard new carrier partners to expand offerings.
• Lead complex contract negotiations and manage regulatory obligations.
• Serve as escalation point for carrier issues and audits.
• Collaborate across training, compliance, marketing, and operations.
• Mentor and support the CMBE Leadership Team and peers.

Skills

Executive relationship mgmt

Strategic thinking

Negotiation

Leadership

Communication

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Job Description

Job Title: Senior Carrier Relationship Manager

Note: Fidelity will not provide immigration sponsorship for this position

The Role

As a Senior Carrier Relationship Manager, you will lead strategic engagement with Fidelity Medicare Services' most complex and high-impact insurance carrier partners, including large national carriers and select regional carriers. This role is responsible for advancing enterprise business objectives, enhancing service delivery, and identifying new growth opportunities through highly strategic partnerships.

You will serve as the primary owner of these key carrier relationships, driving enterprise-level strategy, leading contract negotiations, and influencing carrier performance and alignment. This role requires a strong blend of executive relationship management, operational leadership, and deep Medicare industry expertise.

As a senior individual contributor and key member of the Carrier Management and Business Enablement (CMBE) Leadership Team, you will also play a broader leadership role across the organization by providing mentorship, guidance, and peer support to team members, as well as contributing to cross-functional initiatives and overall team success.

This role will report to the Head of Carrier Management and Business Enablement.

The Expertise And Skills You Bring

• Bachelor's degree or equivalent experience
• 8 plus years of professional experience, including 6 plus years of Medicare-related experience in sales, sales leadership, or relationship management
• Proven experience working for or directly with insurance carriers
• Deep knowledge of Medicare products, regulations, and market dynamics
• Maintains an active health insurance license or ability to obtain within 90 days
• Executive level communication and presentation skills
• Strong strategic thinking and negotiation capabilities
• Ability to operate effectively in a fast-paced, evolving environment
• Proven ability to manage multiple complex initiatives simultaneously
• Willingness to travel for carrier engagements and industry meetings

Strategic Partnership Leadership

Lead and own executive-level relationships with large national carrier partners and select regional carriers developing and executing plans aligned to with Fidelity Medicare Services business objectives

Carrier Portfolio Management

Own a portfolio of complex, high-impact carrier relationships, ensuring performance, growth, and long-term alignment, while driving accountability and alignment across internal and external stakeholders supporting these partnerships

Performance and Operational Excellence

Define and oversee service level expectations, KPIs, and performance metrics across assigned carriers conducting comprehensive annual carrier evaluations assessing performance, alignment with customer needs, and competitive positioning

Growth and Expansion

Identify, evaluate, and onboard new carrier partners to enhance market competitiveness and expand offerings driving innovation and joint growth initiatives with carrier partners

Contract and Negotiation Leadership

Lead complex contract negotiations and re-negotiations to mitigate risk and improve financial outcomes (e.g., commissions, service terms). Maintain deep expertise in contractual obligations and regulatory requirements

Escalation and Governance

Serve as the primary escalation point for high-impact carrier issues and audits ensuring timely resolution and compliance with contractual and regulatory standards

Cross-Functional and Enterprise Influence

Act as a subject matter expert in enterprise initiatives across training, compliance, marketing, and operations facilitating strategic collaboration and knowledge sharing between internal teams and carrier partners

Leadership and Team Contribution

Serve as an active member of the CMBE Leadership Team contributing to broader team initiatives and supporting organizational priorities including mentorship, coaching, and peer guidance.

Execution Excellence

Ensure accountability for deliverables, follow-ups, and outcomes from carrier engagements delivering disciplined execution against strategic and operational priorities

The Team

Fidelity Medicare Services provides customers with tools and advice to help them select and purchase Medicare coverage that meets their health and financial needs. As a health insurance broker partnering with leading carriers, this team is building a highly strategic capability to support millions of Americans.

As part of this innovative and growing organization, the Senior Carrier Relationship Manager plays a critical leadership role in shaping carrier strategy, strengthening partnerships, and driving long-term business success.

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Client Service

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.