Managing Director- 401k Relationship Manager

Fidelity Investments; Covington (KY); On-site; USD 150,000 - 230,000; Full time

Job summary

Fidelity Investments in Covington, KY seeks a Managing Director, 401K Relationship Manager to oversee 40–50 client relationships with $10–$40M in assets. You will lead client engagements, coordinate with Fidelity teams, and act as trusted advisor to plan sponsors and advisors. ~35% travel is required and the role demands FINRA licenses within the initial months.

The role emphasizes relationship management, strategic guidance, and proactive issue resolution to optimize retirement plan services.

Qualifications

• Requires Series 7 and 63 within 3–6 months of start.
• 3+ years in Relationship Management or Client Service, preferably in Retirement/401K.
• Retirement plan record keeping and administration experience.
• Strong verbal and written communication skills.

Responsibilities

• Develops and maintains relationships with 40–50 client relationships.
• Leads client meetings and coordinates with Fidelity teams for service delivery.
• Act as trusted advisor to Plan Sponsors and Advisors, addressing needs and issues.

Skills

Series 7

Series 63

Relationship management

Retirement plan knowledge

Communication skills

Negotiation

Education

Series 7 (FINRA)

Series 63 (FINRA)

Series 10 (FINRA)

Series 66 (FINRA)

Job description

Job Description

Job Title: Managing Director, 401K Relationship Manager

Note: Fidelity will not provide immigration sponsorship for this position

The Role

The Managing Director (MD) is entrusted with a book of business of defined contribution plans comprised of 40 – 50 client relationships that may range $10 – $40M in assets under administration. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery. The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of both Plan Sponsors and Advisors. This role will require ~35% of travel.

Expertise and Skills You Bring

• We require associates in this role to acquire a Series 7 and 63 within the first 3-6 months of acquiring the position.
• 3 plus years of Relationship Management or Client Service experience; preferably within the Retirement/401K industry.
• Your retirement plan record keeping and administration experience.
• Your relationship management experience.
• You have excellent verbal and written communication skills.
• Your excellent organization and time leadership skills and attention to detail.
• You have shown problem-solving skills.
• Your effective presentation skills, influence and negotiation skills.
• You have experience working with Financial Advisors.
• Verifying client agreement about the issues and options before implementing with solutions. Developing, leading and maintaining strong client relationships, including with the highest level of decision makers.
• Building positive relationships based on shared dedication to mutual goals. We set the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship. Acts as the client’s 'trusted advisor' in partnership with the Plan’s Advisor.
• Partnering with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor.
• Planning and conducting effective in-person and/or phone meetings with the Plan Sponsor and Plan’s Advisor client.
• Making detailed plans and preparations for client meetings in partnership with the Plan’s Advisor.
• Accurately planning, influencing, and implementing Fidelity solutions to address needs.
• Differentiating Fidelity's benefits approach against competitive benefit solutions.
• Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients and their advisors on qualified and potentially nonqualified plan design alternatives.
• Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
• Analyzing investment architecture and providing appropriate alternatives in partnership with the Plan’s Advisor.
• Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.
• Actively facilitating Investment Review meetings in partnership with the Plan’s Advisor.
• Working closely and actively leads discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity in partnership with the Plan’s Advisors.
• Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries. This includes problem resolution on behalf of clients to produce a satisfactory outcome.
• Acting as the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client.
• Developing strong working relationships internally.

The Team

Focusing on understanding and responding to clients and advisors. In this position you assume a consultative role to acquire a clear understanding of the business needs of relevant issues. You will ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 66 - FINRA

Category

Relationship Management

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.