Sr. Care Center Communications Associate

Privia Health; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Wellness programs

Job summary

Privia Health is seeking a Sr. Care Center Communications Associate to plan, develop, and execute communications for Care Center and clinician audiences. You will lead editorial processes, manage campaigns, and optimize engagement using Account Engagement and related tools.

The role requires 3+ years in communications, a relevant bachelor’s degree, and strong writing/editing skills. Collaboration across teams, attention to detail, and adaptability are essential. HIPAA compliance is required.

Qualifications

• 3+ years of professional experience in communications, marketing, public relations, or a related field.
• Bachelor’s degree in Business, Communications, Journalism, English, Marketing, Public Relations, or a related field.
• Strong writing and editing skills.
• Ability to translate complex information into clear, concise communications.
• Demonstrated experience developing communications strategies from planning through execution.
• Strong editorial judgment and ability to advise stakeholders on messaging, audience needs, timing, and communications best practices while maintaining Privia’s voice and style.
• Exceptional attention to detail and organizational skills.
• Strong project management capabilities, including managing competing priorities, timelines, and approvals.
• Experience with a comprehensive email marketing tool such as Pardot or HubSpot.
• Salesforce and monday.com experience preferred.
• Ability to work creatively as part of a team and collaborate effectively across teams and levels of leadership.
• Ability to learn quickly, receive feedback, and adapt to new tools, processes, and business needs.
• Healthcare industry knowledge and/or interest preferred.
• Must comply with HIPAA rules and regulations.

Responsibilities

• Lead the design, development, and execution of communication campaigns across all teams to deliver Privia’s messages and key strategies to Care Center stakeholders.
• Oversee the national clinician and Care Center project communications workstreams.
• Own the editorial process for clinician-facing newsletters, email campaigns, project email series, and ad hoc emails to ensure timely, relevant content.
• Administer and optimize our marketing communications platform, Account Engagement, with data accuracy, templates, campaigns, and metrics.
• Support the development, editing, and publication of knowledge articles in Privia Connect to align with brand standards.
• Analyze healthcare industry trends and communications data to identify opportunities and measure campaign effectiveness.
• Partner cross-functionally to support communications for launches, organizational changes, and strategic efforts while managing multiple projects.
• Maintain dashboards in monday.com by monitoring progress and updating statuses.
• Identify opportunities to improve communications processes, tools, and practices.
• Perform other duties as assigned.

Skills

Writing skills

Editing skills

Project management

Communication strategy

Cross-functional collaboration

Detail orientation

HIPAA compliance

Independent work

Audience tailoring

Editorial judgement

Education

Bachelor's degree in Business, Communications, Journalism, English, Marketing, Public Relations, or a related field

Tools

Pardot or HubSpot

Salesforce

monday.com

Job description

Sr. Care Center Communications Associate

• Full-time

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers

The Communications Associate will assist in the planning, development, and execution of Care Center and clinician communications initiatives.

The candidate must possess an organized, flexible, thoughtful, and creative approach to communicating Privia’s mission to our clinician practices and employees. They will be expected to think and act both strategically and tactically, be a reliable communicator, and collaborate with all teams at various levels of the company. We are looking for a proactive self-starter who can work fast and smart, navigate ambiguity, manage competing priorities, and recommend effective approaches based on audience needs, business objectives, and communications data.

Primary Job Responsibilities

• Lead the design, development, and execution of communication campaigns across all teams to deliver Privia’s messages and key strategies to Care Center stakeholders.
• Oversee the national clinician and Care Center project communications workstreams.
• Own the editorial process for our clinician-facing newsletters, email campaigns, project email series, and ad hoc emails to ensure timely, relevant, tailored, and accurate content.
• Administer and optimize our marketing communications platform, Account Engagement, by ensuring data accuracy, creating templates, executing campaigns, and monitoring metrics.
• Support the development, editing, and publication of knowledge articles in Privia’s Care Center intranet, Privia Connect, to ensure content aligns with brand standards and educates Care Center staff on Privia’s services, programs, and best practices.
• Analyze healthcare industry trends and communications data to identify areas of opportunity, measure campaign effectiveness, and recommend improvements to messaging, targeting, and cadence.
• Partner cross-functionally with teams across all markets to support and execute communications for business priorities, launches, organizational changes, and strategic efforts while managing multiple projects simultaneously.
• Maintain and enhance project dashboards in monday.com by monitoring project progress, tracking deliverables, following up with stakeholders, and updating board statuses.
• Identify opportunities to improve communications processes, tools, and best practices to increase efficiency and enhance the effectiveness of Care Center communications.
• Perform other duties as assigned.

• 3+ years of professional experience in communications, marketing, public relations, or a related field
• Bachelor’s degree in Business, Communications, Journalism, English, Marketing, Public Relations, or a related field
• Strong writing and editing skills required
• Ability to translate complex information into clear, concise, and actionable communications
• Demonstrated experience developing communications strategies from planning through execution
• Strong editorial judgment and the ability to advise stakeholders on messaging, audience needs, timing, and communications best practices while maintaining Privia’s voice and style
• Exceptional attention to detail and organizational skills
• Strong project management capabilities, including managing competing priorities, timelines, and approvals
• Experience with a comprehensive email marketing tool such as Pardot or HubSpot
• Salesforce and monday.com experience preferred
• Ability to work creatively as part of a team and collaborate effectively across teams and levels of leadership
• Ability to work independently, prioritize tasks, exercise sound judgment, and respond effectively to changing priorities
• Ability to learn quickly, receive feedback, and adapt to new tools, processes, and business needs
• Healthcare industry knowledge and/or interest preferred
• Must comply with HIPAA rules and regulations

The salary range for this role is $65,000.00-$70,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).This role is also eligible for an annual bonus targeted at 15%.The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work)

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better whenour people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.