Client Success Associate

Privia Health; Texas; Hybrid; USD 56,000 - 70,000; Full time

Job summary

Privia Health is seeking a Client Success Associate for the TX market to manage a portfolio of physician clients, ensure compliance, and coordinate with cross-functional teams to optimize the client’s digital front door and EMR workflows.

You will collaborate across operations and clinical stakeholders, provide timely updates, and drive high-quality service using Privia’s AthenaHealth EHR and Practice Management platforms. Hybrid onsite at Houston with occasional remote work.

Qualifications

• Bachelor's degree preferred.
• 2+ years healthcare experience preferred, ideally with physicians and medical group staff.
• Managed multiple projects while providing exceptional client service.
• Technical project management in a healthcare setting is preferred.
• Experience in hospital or physician office setting including knowledge of physician office workflow and processes.
• Tech Savvy
• Must possess reliable transportation.
• Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership.
• Must comply with HIPAA rules and regulations.

Responsibilities

• Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients.
• Oversee the successful completion of compliance requirements by all needed participants.
• Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.
• Assist with changes, updates, and ongoing issue resolution.
• Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed.
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Provide regulate status updates to the Director of Client Success via regular operating meetings and one-off communications.
• Be well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform).
• Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution.
• Work closely with clients to launch participation in available group purchasing options.
• Provide key market updates via professional communications to all clients in the portfolio.
• This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence.
• Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning).
• Other duties as assigned

Skills

Client service

Tech Savvy

Stakeholder management

Education

Bachelor's degree preferred

Tools

AthenaHealth EHR

Practice Management platform

Job description

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Travel: Hybrid onsite at our Houston office Tuesdays & Thursdays

The Client Success Associate is responsible for managing a portfolio of clients and providing exceptional account management in our TX Market.

Primary Job Duties:

• Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients
• Oversee the successful completion of compliance requirements by all needed participants
• Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.
• Assist with changes, updates, and ongoing issue resolution
• Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Provide regulate status updates to the Director of Client Success via regular operating meetings and one-off communications
• Be well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
• Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution
• Work closely with clients to launch participation in available group purchasing options
• Provide key market updates via professional communications to all clients in the portfolio
• This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
• Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)
• Other duties as assigned

Qualifications and Experience:

• Bachelor's degree preferred
• 2+years of previous healthcare experience preferred, ideally working with physicians and medical group staff
• Managed multiple projects while providing exceptional client service
• Technical project management in a healthcare setting is preferred
• Experience in hospital or physician office setting including knowledge of physician office workflow and processes
• Tech Savvy
• Must possess reliable transportation
• Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership
• Must comply with HIPAA rules and regulations

The salary range for this role is $56,000 to $70,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.