Sr. Card Services Specialist (Hybrid, Chicago, IL)

Byline Bank; Chicago (IL); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

Byline Bank, headquartered in Chicago, seeks a Sr. Card Services Specialist to support hybrid work in Chicago, IL. You will explain, promote, establish, and maintain credit and debit accounts and services within the Card Services team.

Ideal candidates have 2+ years banking experience, familiarity with Regulation E, Mastercard liability, NACHA rules, and strong customer service skills; Spanish is a plus. This role combines in-office and remote work with growth opportunities.

Qualifications

• 2+ years banking experience (preferred).
• 2+ years of Regulation E, Mastercard Liability and NACHA experience required.
• Proficiency in Microsoft Office Suite.
• Outgoing with excellent customer service in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Bilingual in Spanish is a plus.

Responsibilities

• Explain, promote, establish, and maintain credit and debit accounts and services.
• Process ATM, debit card, Zelle, online banking, and ACH disputes per rules.
• Review daily reports and perform maintenance as needed.
• Assist callers to the department's hotline and respond to inquiries.
• Support card services process improvements and compliance training.

Skills

Banking experience

Reg E knowledge

Mastercard Liability

NACHA experience

Customer service

MS Office

Bilingual in Spanish (plus)

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sr. Card Services Specialist (Hybrid, Chicago, IL)

Full Time Corporate Operations Chicago, IL, US

13 days ago Requisition ID: 2382

Salary Range: $24.04 To $28.85 Annually

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About the Opportunity:
At Byline Bank, we believe in providing quality service and fostering strong relationships with our clients and communities. We're seeking motivated professionals who are ready to contribute to a growing organization and be part of a supportive, inclusive team. If you're ready to take the next step in your career, let's explore how you can make a difference with Byline’s Deposit Operations Team.

Objective of Position:

The Sr. Card Services Specialist is responsible for performing necessary functions to explain, promote, establish, and maintain credit and debit accounts and services.

Duties and Responsibilities:

• Processes ATM, debit card, Zelle, online banking transactions and ACH disputes in accordance with Regulation E, Mastercard liability, and NACHA rules.
• Processes general ledger transactions.
• Reviews daily reports and performing maintenance as needed.
• Monitors and processes requests from work queues and department emails.
• Assists incoming callers to the department’s hotline.
• Maintains focus with the progress of individual and department goals.
• Is available to assist fellow team members with card related inquiries and problem solving.
• Recognizes the need for additional training within the Card Services department and work directly with the Card Services Team Lead or Supervisor to develop and implement procedures, guides and/or FAQ’s.
• Continuously evaluates processes and procedures and suggest methods for efficient dispute processing and daily task completion.
• Ensures all department documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as it pertains to this position, including completion of required compliance training.
• All other duties as assigned.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

• 2+ years banking experience, preferred.
• 2+ years of Regulation E, Mastercard Liability and NACHA experience required.
• Proficiency in Microsoft Office Suite.
• Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
• Strong analytical, logical reasoning and problem-solving skills.
• Excellent communication skills both verbally and in writing.
• Bilingual in Spanish is a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The anticipated hourly range for this position is between $24.04 to $28.85

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.

Additional Information:
Byline Bank is an Equal Opportunity Employment / Affimative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.