Sr. Business Systems Analyst - Salesforce

IIBA (International Institute of Business Analysis); San Francisco (CA); On-site; USD 103,000 - 166,000; Full time

Job summary

Axon is seeking a Sr Business Systems Analyst to enhance their Professional Services through digital innovation. This role involves optimizing operations via Salesforce and other technologies, requiring strong analytical skills and experience in system administration. Join a mission-driven team focused on protecting life and driving meaningful change.

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in the office

Qualifications

• 3+ years experience in Salesforce business systems analyst role.
• 1+ years hands-on Salesforce administration or development.
• Knowledge of database software and ability to query using SQL.

Responsibilities

• Act as IT liaison for Professional Services, identifying automation opportunities.
• Gather and analyze business requirements for technical solutions.
• Collaborate with developers to enhance enterprise systems.

Skills

Salesforce administration

SQL

Data analysis

Automation

Attention to detail

Report building

Education

Bachelor's degree in MIS, CIS, CS, or related field

Tools

Salesforce

Tableau

Power BI

Git

Job description

Join Axon and be a Force for Good

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We've launched our journey toward becoming an increasingly digital organization, leveraging cutting-edge technologies to enhance customer experience, streamline operations, and drive efficiency. This is an exciting opportunity to be part of Axon's Digital Customer Experience (DCX) Team, where you will play a key role in transforming Axon's Professional Services function through digital innovation.

As a Sr Business Systems Analyst, you will focus on enabling Professional Services to scale and optimize their operations through technology. You will work closely with Professional Services leaders and stakeholders to understand their needs and deliver digital solutions that improve service delivery, automate workflows, and enhance customer interactions. As the subject matter expert for Professional Services' digital transformation, you will help design, implement, and support key technology initiatives.

What You'll Do

• Act as the primary IT liaison for Professional Services, understanding business processes and identifying opportunities for automation and optimization.
• Gather and analyze business requirements, translating them into technical solutions that improve operational efficiency.
• Collaborate with developers, business analysts, and IT leadership to design, configure, and enhance enterprise systems, primarily in Salesforce and other customer-facing platforms.
• Develop and implement system enhancements, including declarative configurations, automation, and custom development when needed.
• Support data integration efforts between Professional Services tools and enterprise platforms, ensuring consistency and reliability.
• Troubleshoot technical issues, provide ongoing system support, and recommend improvements to enhance user experience.
• Conduct testing, validation, and user training to ensure successful adoption of new features and enhancements.
• Continuously improve digital workflows by leveraging data insights and feedback to refine business processes.

What You Bring

Basic Qualifications:

• 3+ years experience in a Salesforce business systems analyst, systems administration, or development role.
• 1+ years experience in hands-on Salesforce administration or development working with custom objects, automations (APEX / Flow), and integrations.
• Knowledge of database software or relational database theory and able to query using SQL, SOQL, or similar.
• Ability to explain technical concepts to non-technical personnel.
• Tableau, Power BI, or Python report building experience.
• Extreme attention to detail and accuracy.

Preferred Qualifications:

• Bachelor's degree in MIS, CIS, CS, or related field.
• Prior experience with Taskray.
• Prior experience with programmatic development using APEX, LWC, HTML, CSS, Javascript, RESTful APIs.
• Prior experience with Git or Github.
• Salesforce Certified Administrator, Advanced Administrator, and other Salesforce certifications.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 103,500 and USD 165,600, depending on geographic market and other factors. Our benefits offer a range of options to support you physically, financially, and emotionally. For more details, visit www.axon.com/careers/benefits.

Don't meet every single requirement? That's okay. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are committed to building diverse teams that reflect the communities we serve.

Studies show women and people of color are less likely to apply unless they meet every qualification. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly, we encourage you to apply. You might be just the right fit for this or other roles.

Important Notes

The above description is not exhaustive of all duties, responsibilities, skills, or conditions associated with this job. It may change or be supplemented at any time. Some roles may require legal eligibility to work in a firearms environment.

Axon is committed to safety, well-being, and environmental responsibility. All employees must adhere to relevant regulations and policies and can report safety concerns.

We are an equal opportunity employer that values diversity and inclusion. If you need accommodation during the application process, please email [e-mail]. We will respond to inquiries related to accommodations only.