Sr Business Systems Analyst

International Business Machines Corporation; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

IBM is seeking a Sr Business System Analyst to join the Salesforce teams supporting Sales Cloud and Marketing Cloud. You will collaborate with Product Owner, Salesforce Engineers, and Architects to design, configure, and deliver high-quality solutions in an agile environment.

You will analyze requirements, write user stories, ensure SOX/compliance, and help expand the SFDC ecosystem. Strong CRM knowledge and problem solving are essential.

Qualifications

• Bachelor's degree in computer science or a related field.
• 5+ years of SFDC experience and CRM knowledge.
• Experience in agile development with CI/CD tooling.
• Strong understanding of the SFDC ecosystem and CRM software.
• Able to learn quickly and communicate with cross-functional teams.

Responsibilities

• Write user stories and acceptance criteria per business needs.
• Refine backlog and drive solution delivery with the team.
• Configure Salesforce and implement changes per requirements.
• Analyze business requirements, perform gap and root-cause analysis.
• Identify dependencies and work with cross-functional teams.
• Ensure SOX compliance and IT general controls.
• Collaborate with Product Owner, Salesforce Engineers, and architects.

Skills

SFDC

Agile development

CI/CD tools

Git

CRM software

Education

Bachelor's Degree

Tools

Git

VS Code

SonarQube

Sales Cloud

Marketing Cloud

Job description

Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

We are looking for a Sr Business System Analyst to join us. In this role, you will work as a member of a highly dynamic and collaborative technical team. The team is tasked with design, development, and functional support for the Salesforce Sales Cloud and Salesforce Marketing Cloud. You will implement and execute strategy to help the team deliver high-quality products and build a quality-first culture within the development team. You will collaborate closely with the Product Owner, Salesforce Engineers, Enterprise architects, and testing and support teams to execute and deliver solutions and tools in alignment with the org vision and strategy.

What You Will Do

• Work closely with global and regional stakeholders, development teams, and architects to solve business problems
• Writing user stories, acceptance criteria as per business needs
• Driving team refinement sessions and implement solutions using salesforce configuration
• Analyze business requirements perform gap analysis and root cause analysis
• Work with cross-functional teams to identify dependencies
• Ensure compliance with SOX, business controls, and IT general controls
• Identify system gaps and propose, design, and build solutions

What You Will Bring

• Graduate university degree in computer science, computer engineering, or a similar field
• 5+ years of SFDC experience
• Demonstrated experience working as part of an agile development team
• Experience with CI and CD tools like Git, VS Code, SonarQube, and the release process
• Solid knowledge of customer relationship management (CRM) software
• Understanding of the overall SFDC ecosystem
• Solid problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• Desire to learn and apply new technologies
• Ability to learn quickly and master new skills as necessary

Exemplary interpersonal skills

The Following Are Considered a Plus

• SFDC certifications
• Agile certifications
• Knowledge of Salesforce Sales Cloud

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Agile Methodologies Application: Exposure to agile principles and methodologies, with ability to apply them in gathering client requirements and delivering solutions.

Business Acumen: Experience working with basic financial concepts, knowledge of business plans, and impact analysis to inform solution delivery.

Requirements Gathering Techniques: Exposure to various techniques for gathering client requirements, with ability to select and apply the most effective approach.

Solution Delivery Management: Experience working with development teams to track progress, manage user acceptance testing, and ensure timely delivery of solutions.

Technical Documentation Development: Exposure to creating technical documentation and training materials to communicate and educate clients and user communities on solutions.

Preferred technical and professional experience

Application Architecture Knowledge: Exposure to application architecture and its integration with business solutions, enabling effective communication with development teams and informed solution delivery.

Database Management Understanding: Familiarity with database management principles and practices, allowing for effective collaboration with development teams and robust solution design.

Years of Experience: 5 - 10

ABOUT BUSINESS UNIT

IBM Finance & Operations (F&O) provides critical capabilities that enable IBM to operate as a data-driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long-term growth. Through data-driven insights, innovative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.