Enterprise Architect Business Systems

International Business Machines Corporation; Chicago (IL); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Stock purchase plan

Paid time off

Job summary

IBM Finance & Operations is seeking an Enterprise Architect to define end-to-end architecture and technology direction for our consumption-based business. This principal-level role connects business strategy with enterprise applications, integration patterns, data platforms, and measurable outcomes across the quote-to-cash value stream.

You will influence leaders across Finance, Sales, Revenue Operations, and Product to improve revenue, customer satisfaction, and data accuracy, while guiding

Qualifications

• 10+ years of experience in enterprise architecture or related field.
• Track record designing end-to-end architectures across quote-to-cash / revenue operations.
• Deep fluency in SaaS applications, enterprise integration patterns, APIs, and cloud platforms.

Responsibilities

• Define and maintain the end-to-end enterprise architecture vision and multi-year roadmap for consumption-based quote-to-cash ecosystem.
• Design scalable, resilient flows from acquisition to revenue accounting and related platforms.
• Develop roadmaps balancing delivery, value, reliability, debt, and security.
• Translate strategic objectives into coherent application, integration, and data investments with clear sequencing.
• Coach and mentor architects and delivery partners to raise design quality and engineering practices across the org.

Skills

Enterprise architecture

SaaS platform engineering

API patterns

Data modeling

Cloud platforms

Leadership

Education

Bachelor's Degree

Master's Degree

Tools

Metronome

Salesforce

NetSuite

ERP systems

Job description

Introduction

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

IBM's Confluent Business Systems team is looking for an Enterprise Architect to define the end-to-end architecture and technology direction for our consumption-based business. This is a principal-level individual contributor role for a SaaS and integrations technical leader who can connect business strategy, enterprise applications, integration architecture, data platforms, and measurable outcomes.

You will map and shape the architecture roadmap across the quote-to-cash value stream, including customer acquisition, quoting, contracting, provisioning, entitlements, usage metering, pricing, billing, invoicing, collections, renewals, and revenue accounting. You will design the target state for the applications, integrations, data flows, and transformations required to scale revenue-generating events with frictionless business processes and high-quality, trusted data.

You will be a trusted technical and business advisor to leaders across Finance, Sales, Revenue Operations, Customer Success, Product, Engineering, Data, and Enterprise Architecture. Your influence will help Confluent improve customer acquisition and retention, increase revenue, improve customer satisfaction, strengthen billing accuracy, and ensure revenue accounting is accurate and complete.

This role is not limited to reviewing project designs. You will establish enterprise-level direction, make complex tradeoffs clear, guide investment and sequencing decisions, and create reusable architecture patterns that enable teams to move faster with confidence. You will also serve as a role model and force multiplier for Business Systems Analysts and Business Systems Engineers.

What you will do

Define and maintain the end-to-end enterprise architecture vision and multi-year roadmap for Confluent’s consumption-based quote-to-cash ecosystem including CRM, CPQ, contract lifecycle management, usage and billing platforms such as Metronome, ERP and revenue accounting systems, customer success platforms, and data platforms

Design scalable, resilient, and frictionless flows from customer acquisition through quoting, contracting, provisioning, usage capture, pricing, billing, invoicing, collections, renewals, and revenue accounting.

Develop architecture roadmaps that balance near-term delivery, customer and business value, platform reliability, technical debt, cost, security, compliance, and long-term scalability.

Partner with business and technical leaders to translate strategic objectives into coherent application, integration, and data investments with clear sequencing and measurable outcomes.

Coach and mentor BSAs, Business Systems Engineers, architects, and delivery partners; raise the quality of solution design, technical documentation, data thinking, and engineering practices across the organization.

Required education

• Bachelor's Degree

Preferred education

• Master's Degree

Required technical and professional expertise

• 10+ years of experience in enterprise architecture, solution architecture, business systems architecture, SaaS platform engineering, systems integration, or a related discipline; equivalent practical experience is welcome.
• A demonstrated track record of designing and guiding complex end-to-end architectures across quote-to-cash, order-to-cash, revenue operations, or similarly integrated enterprise value streams.
• Deep technical fluency in SaaS applications, enterprise integration patterns, APIs, event-driven architecture, data modeling, data pipelines, data transformations, observability, and cloud-based platforms.
• Experience architecting consumption-based, usage-based, subscription, or other complex commercial models where accurate usage, pricing, billing, invoicing, and revenue accounting are business-critical.
• Experience working across CRM, CPQ, contracting, provisioning, entitlements, metering, billing, ERP, revenue accounting, customer success, and data platforms.
• Ability to connect business capabilities and customer journeys to application boundaries, integration patterns, data ownership, and measurable technical and business outcomes.

Preferred technical and professional experience

• Deep hands-on experience with Metronome or another usage-based billing, consumption management, metering, subscription billing, or revenue operations platform.
• Experience with Salesforce, CPQ, NetSuite or another ERP, contract lifecycle management, revenue recognition, customer success, data warehouse, or enterprise integration platforms.
• Experience designing high-volume usage-event pipelines, product and pricing catalogs, entitlements, invoice flows, credits, collections, revenue schedules, or accounting reconciliations.
• Experience in a public-company, IPO-readiness, or similarly controlled environment where SOX, auditability, data governance, and financial accuracy are essential.
• Experience leading application rationalization, platform modernization, integration strategy, data transformation, or technical debt reduction across a growing SaaS company.
• Familiarity with domain-driven design, data mesh or data product concepts, enterprise architecture methods, cloud-native architecture, and infrastructure-as-code.
• Experience defining architecture and operating models for AI-enabled automation while maintaining appropriate data, security, governance, and human-review controls.
• Experience building high-trust architecture communities, design forums, mentoring programs, or shared engineering standards across a distributed organization.

ABOUT BUSINESS UNIT

IBM Finance & Operations (F&O) provides critical capabilities that enable IBM to operate as a data-driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long-term growth. Through data-driven insights, innovative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.