Senior Business Systems Administrator, Configuration Management Database (CMDB)

CHS, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

This innovative firm is looking for a Senior Business Systems Administrator to manage and maintain their Configuration Management Database (CMDB). In this pivotal role, you will ensure data integrity and accuracy while collaborating with IT teams to support configuration management processes. Your analytical skills will be essential in identifying trends and discrepancies, while your attention to detail will help maintain high data quality. This position offers a chance to make a significant impact in a global agribusiness environment, providing you with opportunities for professional growth and collaboration across diverse teams. If you are passionate about IT service management and eager to drive continuous improvement, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Reimbursement

Life Insurance

Short- and Long-Term Disability

Profit Sharing

Adoption Assistance

Qualifications

• 4+ years of IT experience managing and maintaining CMDB within ServiceNow.
• Strong understanding of CMDB principles and ITIL best practices.

Responsibilities

• Maintain and update the CMDB, ensuring data accuracy and completeness.
• Analyze CMDB data to identify trends and opportunities for improvement.

Skills

Analytical Skills

Problem-Solving Skills

Attention to Detail

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Computer Engineering

Tools

ServiceNow

CSDM

ITSM

Agile

ITIL

DevOps

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity within the Information Technology group. We are seeking a Senior Business Systems Administrator to be responsible for managing and maintaining the Configuration Management Database (CMDB) to ensure data integrity, accuracy, and completeness. This role involves collaborating with various IT teams to support configuration management processes to ensure reliable data for IT service management processes.

Responsibilities

CMDB Management

• Maintain and update the CMDB, ensuring data accuracy and completeness.
• Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset & Configuration Management (SACM), Discovery & Service Mapping, Enterprise Architecture (EA).
• Provide and approve all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB.

Data Integration

• Integrate data from various sources into the CMDB, ensuring seamless data flow and synchronization.

Data Analysis

• Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement.
• Design automated processes for gathering, populating, and maintaining CMDB data.

Process Ownership

• Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance.

Collaboration

• Work closely with IT teams, including Service Desk, Infrastructure, Enterprise Service Management, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing Change, Configuration, or Problem issues.

Auditing and Reporting

• Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as status, data quality, compliance, and other key metrics and identify opportunities for improvement.
• Conduct regular audits to identify and resolve discrepancies.

Compliance

• Ensure CMDB processes comply with industry standards and best practices, such as ITIL.
• Act as Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies, and procedures.

Training

• Provide training and support to IT staff on CMDB processes and tools.

Continuous Improvement

• Identify opportunities for process improvements and implement best practices for the CMDB.

Operational Responsibilities

• Manage day-to-day activities, including establishing priorities and work assignments.
• Track compliance for CMDB policies and procedures.
• Review health and status of integrations and credential management systems.
• CI Remediation including duplicates, malform data, and custom attributes.
• Resolve and/or escalate CMDB compliance issues, including Incident, Change, or Request.
• Facilitate CMDB audits, including SOX, COBIT, PCI, etc.
• Communicate and engage business and IT management to encourage CMDB efforts and value proposition.
• Comply with CHS security standards for credential rotation, alias creation, and security requirements for required annual attestation.
• Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project timeframes.
• Review and approve changes to CMS infrastructure, where applicable.
• Chair the Configuration Control Board (CCB), leading and driving change, creating and implementing strategy.
• Engage with Enterprise Service Management to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS).
• Other duties as assigned.

Minimum Qualifications (required)

• Bachelor's degree preferred in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field (or equivalent in work experience, education and/or training).
• 4+ years of experience in Information Technology and/or IT Business Systems managing and maintaining the CMDB within the ServiceNow platform to include proficiency with CSDM, ESM, ITSM, Agile, ITIL, and DevOps.

Additional Qualifications

• Strong understanding of CMDB principles and best practices.
• Proficiency in ServiceNow platform.
• Foundational understanding of ITSM best practices, related to incident and change.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Knowledge of ITIL processes and best practices.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams throughout IT.
• Certifications
  • ServiceNow Sys Admin.
  • ServiceNow Configuration Management Fundamentals.
  • ServiceNow Micro – Certification Blueprint – Configure the CMDB.
  • ServiceNow Micro – Certification Blueprint – CMDB Health.
  • ServiceNow Discovery Fundamentals.
  • ITIL Foundation, Practitioner, or Expert.