Sr. Business Process Consultant, Enterprise Architecture Workflow Products Expert Implementatio[...]

ServiceNow; Orlando (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Sr. Business Process Consultant specializing in Enterprise Architecture Workflow Products. The role involves consulting with customers, leading workshops, and supporting Enterprise Architecture initiatives. Ideal candidates will have extensive consulting experience and knowledge of EA frameworks. This position allows for flexible work arrangements and requires travel up to 50%. Join a team dedicated to improving business outcomes through innovative solutions.

Qualifications

• Minimum five years of consulting experience with complex, global organizations.
• Over seven years of experience with Enterprise Architecture.

Responsibilities

• Support Enterprise Architecture initiatives using ServiceNow EA products.
• Lead process definition and re-engineering workshops.
• Manage multiple projects simultaneously.

Skills

Problem-Solving

Communication

Leadership

Education

ServiceNow Administrator Certification

TOGAF Certification

Tools

Visio

Word

PowerPoint

Job description

Sr. Business Process Consultant, Enterprise Architecture Workflow Products Expert Implementation Services

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this team, you will work to drive adoption, satisfaction, and growth on the ServiceNow platform by demonstrating its value to customers.

The Role

The Sr. Business Process Consultant (SPM) is an expert in the functional and process areas related to Strategic Portfolio Management within ServiceNow. You will consult with customers, guide them in transitioning business requirements to configuration requirements, and help accelerate their business outcomes.

Key Responsibilities:

1. Support Enterprise Architecture (EA) initiatives by utilizing ServiceNow EA products following best practices focused on configuration rather than customization.
2. Lead process definition, re-engineering, and gap analysis workshops with customer stakeholders.
3. Help customers leverage standard capabilities of the ServiceNow SPM solution to improve their processes.
4. Conduct design workshops on ServiceNow EA functionality.
5. Collaborate with process owners to gather business requirements using standard materials.
6. Assist in documenting functional requirements, user stories, acceptance criteria, and testing strategies.
7. Advocate for customer needs throughout the engagement.
8. Support internal testing and customer acceptance testing phases.
9. Participate as a key member of project teams focused on delivering outcomes.
10. Prepare customer-facing process documentation.
11. Manage multiple projects simultaneously.
12. Support sales activities as needed.
13. Provide training and mentorship to team members and partners.
14. Travel up to 50% annually based on customer needs.

Qualifications:

• Minimum five years of consulting experience with complex, global organizations.
• Over seven years of experience with Enterprise Architecture, either as an implementor or support role.
• Hands-on experience with enterprise architecture tools or platforms.
• Knowledge of EA frameworks like TOGAF, IT4IT.
• Experience with architectural modeling languages such as ArchiMate and BPMN.
• Understanding of how EA aligns IT with business strategy.
• Proven project leadership and complex solution management skills.
• Strong problem-solving skills with a focus on customer success.
• Experience with cloud computing, digital transformation, and modern IT architectures is advantageous.
• Strong skills in CSDM, ITOM, and ITAM are preferred.
• Familiarity with ServiceNow SPM products is a plus.
• Knowledge of software development lifecycle and IT operations is beneficial.
• Ability to lead workshops and translate requirements into configuration using Agile methodologies.
• Excellent communication, presentation, and facilitation skills (Proficiency in Visio, Word, PowerPoint).
• Certifications such as ServiceNow Administrator and TOGAF are desirable.

We embrace flexible work arrangements and trust our employees to work effectively in distributed environments. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to diversity and equal opportunity in employment. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Accommodations

If you require accommodations during the application process, please contact [emailprotected].

Export Control Regulations

Employment may be contingent upon obtaining necessary export control approvals, as required by law.