Sr. Business Process Consultant, Enterprise Architecture Workflow Products Expert Implementatio[...]

ServiceNow; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in cloud computing seeks a functional expert to guide customer engagement teams. The role involves leading design workshops, conducting gap analysis, and preparing deliverables to ensure customer success. Ideal candidates will have extensive consulting experience and familiarity with enterprise architecture tools and frameworks. Join a supportive environment that fosters growth and innovation.

Qualifications

• At least five years of consulting experience with complex, global organizations.
• More than seven years of experience with Enterprise Architecture.

Responsibilities

• Serve as the functional and process expert for customer engagement teams.
• Lead design workshops focused on ServiceNow Enterprise Architecture functionality.
• Conduct gap analysis and process improvement workshops.

Skills

Communication

Presentation

Tools

Enterprise Architecture

TOGAF

IT4IT

Job description

Employer Industry: Cloud Computing and IT Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within a global leader in cloud-based technology
- Up to 50% travel annually to engage directly with customers
- Supportive and collaborative work environment that fosters continuous improvement
- Chance to influence and drive customer success through innovative solutions
- Access to training and mentoring opportunities within the ServiceNow delivery team

What to Expect (Job Responsibilities):
- Serve as the functional and process expert for customer engagement teams, guiding business requirements to configuration requirements
- Lead design workshops focused on ServiceNow Enterprise Architecture functionality
- Conduct gap analysis and process improvement workshops with key customer stakeholders
- Draft user stories, acceptance criteria, and support customer testing requirements throughout the engagement
- Prepare customer-facing deliverables that focus on process and outcomes

What is Required (Qualifications):
- At least five years of consulting experience with complex, global organizations
- More than seven years of experience with Enterprise Architecture, either as an implementor or in a support role
- Hands-on experience implementing enterprise architecture tools or platforms
- Familiarity with Enterprise Architecture frameworks and concepts (TOGAF, IT4IT, etc.)
- Excellent communication skills, both written and verbal, with strong presentation abilities

How to Stand Out (Preferred Qualifications):
- Experience with ServiceNow's Strategic Portfolio Management products
- Strong skills in CSDM, ITOM, and ITAM
- Familiarity with architectural modeling techniques such as ArchiMate and BPMN
- Certifications such as ServiceNow Administrator or TOGAF

#CloudComputing #ITServices #Consulting #CustomerSuccess #CareerGrowth

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