Sr Business Control Specialist, GMO Risk, Global Markets Operations

Bank of America; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Bank of America is seeking a GFICCO Risk professional to strengthen controls and provide independent oversight across business functions. You will help identify risks, coordinate remediation, and ensure compliance with enterprise standards.

The role emphasizes collaboration with Audit, Compliance and Operational Risk partners across global teams. Ideal candidates bring strong analytical skills, exceptional communication, and the ability to manage multiple priorities while delivering timely

Qualifications

• Excellent communication skills (written and verbal) to drive risk-based decisions.
• Strong stakeholder management across all levels of seniority.
• Analytical skills with attention to detail and objective problem solving.

Responsibilities

• Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
• Implements optimized controls and enhanced QA practices to support business continuity efforts.
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness.
• Performs QA activities including executing on controls, managing cases, and reporting results.
• Execute initiatives by identifying areas of potential testing automation and updating test scripts.
• Support regulatory exams, audits, and inspections with data analysis and remediation tracking.

Skills

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Job description

Company overview and culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities

• Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards


• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation


• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts


• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness


• Performs QA activities including executing on controls, managing cases, and reporting results


• Execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success


• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

What you’ll do

Members of the GFICCO Risk team are trusted advisors to GFICCO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices embedding a robust risk culture across the organization. We aim to create open channels of communication with GFICCO teams to maintain trust and promote transparency in reporting root causes of issues and escalations. Close interaction and engagement with GFICCO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans Coordinate, oversee and manage input and engagement for regulatory exams, corporate audits and target risk assessments impacting GFICCO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to process management standard requirements including metric performance oversight Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes Ensure compliance with critical deadlines for risk identification, escalation, and remediation

Who we’re looking for

Highly motivated individuals who can help the firm and its clients facilitate business whilst focusing on responsible growth. Our teammates come from various academic and professional backgrounds and display the following qualities and attributes: Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions Excellent people/stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player Organized and able to present issues effectively and with impact Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally

Other Qualifications

Knowledgeable in Global Markets products or support functions and operational risk preferred Proven track record of improving processes and demonstrating successful teamwork Commitment to challenging the status quo and promoting positive change across all levels of the organization Experience in quickly understanding situations and asking the right questions to drive resolutions – is a continuous learner Positive and motivated to perform in a diverse environment where the type of work will regularly change Other Qualifications Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions Excels in working among diverse viewpoints to determine the best path forward Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills

• Controls Management


• Issue Management


• Monitoring, Surveillance, and Testing


• Quality Assurance


• Risk Management


• Analytical Thinking


• Attention to Detail


• Critical Thinking


• Problem Solving


• Written Communications


• Decision Making


• Innovative Thinking


• Prioritization


• Recording/Organizing Information


• Research

Work Details

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy Shift: 1st shift (United States of America) Hours Per Week: 40 Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Company Information

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency