GFC Manager

Bank of America; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Senior Manager to lead Global Financial Crimes Investigations, overseeing end-to-end investigative processes and policy development. You will work with Front Line Units and Control Functions to ensure regulatory compliance and robust risk controls.

The role requires seven years in financial crimes, AML knowledge, and strong analysis, communication, and project-management skills. On-site in the United States with discretionary flexibility based on role.

Qualifications

• 7+ years of experience in Financial Crimes or related field.
• Knowledge of AML legislation.
• Strong BPM methodology knowledge.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Advises and directs development and maintenance of financial crimes policies and standards.
• Produces and/or oversees financial crimes risk management reporting to GC&OR and senior leaders.
• Monitors regulatory changes and advises business leaders on policy updates.
• Identifies and mitigates emerging risks in financial crimes investigations.
• Leads initiatives to reduce non-value-added processes and improve investigative outcomes.
• Develops and implements risk-based internal controls.
• Oversees remediation of financial crimes compliance and operational risk issues.
• Designs and monitors key risk and control performance metrics.

Skills

Critical Thinking

Regulatory Compliance

Risk Management

Data Analysis

Investigation Skills

Written Communications

Policies & Procedures

Project Management

Education

Bachelor's Degree in related field

CAMS

Tools

SharePoint

Tableau

Investigations applications

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices.

Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements. The GFC Investigations Risk Manager plays a critical role in identifying emerging risks within financial crimes investigations, assessing and recommending process improvement opportunities, and driving optimal execution across end-to-end investigative processes. This role ensures the consistent quality of support activities, processes, and outputs by reinforcing effective review practices and promoting a culture of continuous improvement. The Manager also serves as a subject matter expert, influencing decision‑making and strategic direction to reduce risk and create robust, high‑value investigative outcomes.

Responsibilities

• Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
• Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
• Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
• Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
• Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
• Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
• Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately
• Identify, assess, and monitor emerging risks within financial crimes investigations.
• Conduct end-to-end process analysis to uncover inefficiencies and recommend improvements that enhance investigative outcomes.
• Lead initiatives to reduce non-value-added processes and create robust, high-value investigation outcomes.
• Develop and implement risk-based internal controls to prevent, detect, and report financial crimes.
• Evaluate the effectiveness of internal controls and identify gaps or weaknesses.
• Provide subject matter expertise to support the development of regulatory changes.
• Monitor regulatory changes and advise business leaders on implications; ensure timely updates to policies, standards, and procedures.
• Escalate financial crimes-related compliance and operational risks to appropriate governance bodies.
• Oversee remediation of financial crimes-related compliance and operational risk issues.
• Design and monitor key risk and control performance metrics; report on performance and breach remediation.
• Analyze investigation performance data and trends to provide actionable feedback and foster an inclusive team environment.

Required Qualifications

• Minimum seven years of experience in Financial Crimes or related field.
• Knowledge of anti-money laundering (AML) and related AML legislation.
• Strong knowledge of business process management methodology.
• Excellent verbal and written communication and presentation skills.
• Proven ability to conduct root cause analysis and solve complex problems collaboratively.
• Solutions-oriented mindset with strong critical thinking and business acumen.
• Ability to thrive in a fast‑paced, ambiguous environment and manage multiple priorities effectively.
• Highly organized with strong multi-tasking capabilities.
• Ability to analyze complex data and recommend outcomes.
• Strong understand Enterprise Change Policy and Standards.
• Process map and journey development and design skills – intermediate.
• Solutions oriented - utilize critical thinking skills / business acumen and resources to make sound business decisions and reduce risk.
• Ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing manage multiple priorities.
• Highly organized and able to effectively multi-task.

Desired Qualifications

• Bachelor's Degree in related field
• Experience in financial services and/or a related government entity
• Certified Anti-Money Laundering Specialist (CAMS)
• Intermediate proficiency in process mapping and journey design.
• Experience in change management or project management.
• Comfortable navigating complex or ambiguous situations.
• Lean Six Sigma Green Belt or Black Belt certification preferred.

Skills

• Critical Thinking
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Risk Management
• Coaching Issue Management
• Policies, Procedures, and Guidelines
• Management Strategy Planning and Development
• Written Communications
• External Resource Management
• Reporting Talent Development

Preferred Technical Skills

• Data Analysis, Interpretation & Decisioning
• Issues Management & Resolution Process Management & Inventory
• Project Management
• Risk Identification & Assessment
• Risk Monitoring & Testing
• Products, Services & Acumen - Line of Business (LoB) - GFC AML Regulatory Knowledge
• Case Investigations & Resolution
• Financial Crimes Risk Programs
• Technical skills - SharePoint, Tableau, Investigations applications.

Shift

1st shift (United States of America)

Hours Per Week

40

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

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