SR. BUSINESS AND PROGRAM OPERATIONS MANAGER

Intelliswift; San Francisco (CA); On-site; Full time

Job summary

A leading company in the SaaS industry is looking for a Business and Program Operations Manager to drive critical initiatives within their Pro Design & 3D categories in San Francisco. The role involves strategic planning, financial oversight, and stakeholder communication to optimize business processes and achieve growth metrics. The ideal candidate will have a strong background in operations or consulting, with effective problem-solving and communication skills to navigate fast-paced environments. Join us in shaping innovative solutions while working closely with executive teams and influencing cross-functional outcomes.

Qualifications

• 3-5 years of experience in strategy, operations, or consulting in SaaS or digital environments.
• Strong communication and presentation skills, ability to present data-driven insights.
• High emotional intelligence and collaboration skills to influence all levels.

Responsibilities

• Leading critical initiatives and collaborating with cross-functional teams.
• Monitoring business health and overseeing budget management.
• Creating communications to senior leadership and managing change initiatives.

Skills

Problem Solving

Analytical Skills

Project Management

Communication Skills

Interpersonal Skills

Education

MBA

BS or equivalent experience

Job description

Job Title : Business and Program Operations Manager

Location : San Francisco, CA (Candidates must be local to the San Francisco office and work onsite 2-3 days / week)

Duration : 12 months

Contract Type : W2 only

Pay Rate : $95.07 / Hour

Job Responsibilities

As a key member of the team, and the key partner to the leader of the Pro Design & 3D categories, you will be responsible for driving critical initiatives to achieve business impact and support the growth of the Pro Design & 3D categories at Client. Your specific responsibilities will include :

• Leading the identification and structuring of critical initiatives by partnering with cross-functional teams to champion initiatives that drive business impact and deliver results through recommendations and insights.
• Driving to decisions and collaborating with cross-functional teams and executive-level leaders by working across the organization to influence partners and ensure alignment across teams.
• Challenging the status quo, exploring new and innovative ways to operate, identify areas for improvement, and spearhead essential changes to optimize processes.
• Monitoring overall business health through structured processes, including SLC, QBRs, OKR reviews, and release impact reviews
• Driving alignment and reporting progress to plan , tracking OKRs and metrics, dashboards, and managing change initiatives to ensure clear communication across teams.
• Overseeing budget management and financial forecasting to ensure alignment with organizational goals
• Monitoring overall business health through structured processes including QBRs, Category Reviews, category weekly team meetings, weekly GTM Squad Meetings, and other cadences through streamlining workflows to ensure processes are efficient and effective.
• Leading Strategic Planning process across the Pro Design & 3D categories, including collaboration with PMM, PM, and other stakeholders.
• Create regular communications to senior leadership and cross-functional collaborators through a variety of mediums.

What you need to succeed

Experience and Education :

• 3-5 years of experience in strategy, operations, or consulting in SaaS or digital environments
• Preferably hold an MBA and a BS or equivalent experience

Problem Solving and Initiative :

• A consistent track record of creatively solving complex business problems in a fast-paced environment
• Ability to lead complex initiatives and deliver measurable outcomes

Communication and Flexibility :

• Strong communication and presentation skills, with the ability to present data-driven insights to both technical and non-technical audiences
• Flexibility to pivot and address ad hoc requests or shifting priorities

Interpersonal Skills :

• High emotional intelligence, personal accountability and collaboration skills to influence and impact all levels

Analytical and Project Management Skills :

• Strong analytical, problem-solving and project management skills
• Ability to work under pressure and meet deadlines, while managing ambiguity and uncertainty

Communication Skills :

• Storytelling ability to simplify complex concepts into easy-to-understand ideas and communicate across written and verbal channels

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Sr Program Manager • San Francisco, CA, United States