Sr. Business and Marketing Operations Manager

Software Guidance & Assistance, Inc. (SGA, Inc.); San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A dynamic technology firm is seeking a Sr. Business and Marketing Operations Manager for a contract role based in San Francisco. The ideal candidate will have 5-7 years of business operations experience in a tech or SaaS environment, strong analytical and communication skills, and the ability to manage multiple priorities. This role involves collaborating with Product Marketing, leading operational efforts, and driving strategies for marketing efficiency.

Qualifications

• 5–7 years of experience in business operations, strategy, or marketing operations within a tech or SaaS environment.
• Experience supporting senior leadership and communicating effectively across levels.
• Familiarity with marketing funnels, product metrics, planning tools, and financial modeling.

Responsibilities

• Translate strategic plans into operational execution delivering measurable business impact.
• Coordinate and lead operational cadences like business health reviews and OKR tracking.
• Monitor category performance and surface insights from various data.

Skills

Business operations experience

Analytical and problem-solving skills

Communication skills

Project management skills

Critical thinking skills

Education

Bachelor’s degree

MBA or advanced degree

Job description

Sr. Business and Marketing Operations Manager

Software Guidance & Assistance, Inc. (SGA, Inc.) is seeking a Sr. Business and Marketing Operations Manager for a contract assignment with one of our premier SaaS clients in San Francisco, CA.

We are looking for a collaborative Senior Business & Marketing Operations Manager to support the Product Marketing team. The ideal candidate thrives at the intersection of strategy, operations, and execution.

Responsibilities

• Partner with Product Marketing leaders to translate strategic plans into operational execution delivering measurable business impact across pricing, packaging, segmentation, growth planning, and go-to-market.
• Coordinate and lead operational cadences such as QBRs, roadmap reviews, business health reviews, and OKR tracking.
• Support annual planning cycles, executive deliverables, and achievement tracking across initiatives.
• Monitor category performance, surface insights from product, marketing, and customer data, and drive action in collaboration with Analytics and Finance.
• Coordinate cross‑functional alignment and proactively identify risks, misalignments, or decision bottlenecks.
• Develop executive communication assets: craft clear and persuasive narratives to support reviews, decisions, and partner alignment.
• Engage with the global marketing organization to assess and boost marketing program efficiency across campaigns, launches, and customer segments.
• Support development of marketing investment strategy and help align program spend to strategic objectives.
• Track and report on marketing funnel metrics, working closely with GMO and performance marketing teams.
• Optimize campaign planning, execution, and reporting workflows to improve visibility, accountability, and speed.
• Lead key projects that span product, marketing, and go‑to‑market teams—from concept through execution.
• Establish structure for ongoing and ad‑hoc initiatives, applying program management rigor to ensure delivery and alignment.
• Apply continuous improvement mindset: identify inefficiencies, propose solutions, and streamline execution.

Required Skills

• 5–7 years of experience in business operations, strategy, or marketing operations within a tech or SaaS environment (consulting background a plus).
• Strong analytical and problem‑solving skills with ability to synthesize complex data into insights and decisions.
• Experience supporting senior leadership and communicating effectively across levels, including executive forums.
• Familiarity with marketing funnels, product metrics, planning tools, and financial modeling.
• Excellent written and verbal communication and storytelling abilities.
• Comfortable working in matrixed environments with a track record of cross‑functional influence.
• Strong critical thinking skills with a bias toward action and simplification.
• Strong sense of ownership and organizational and project management skills, balancing multiple priorities.
• Bachelor’s degree required; MBA or advanced degree preferred.

About SGA

SGA is a women‑owned technology and resource solutions provider. We match consultants to over 1,000 engagements annually and pride ourselves on customer service, employee development, and integrity.

EEO Statement

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or other legally protected status. We provide reasonable accommodation for individuals with disabilities.