Sr. Business Analyst, Salesforce

Lyra Health; Oregon; Hybrid; USD 102,000 - 141,000; Full time

Benefits offered by this job

Healthcare coverage

Lyra for Lyrians

Equity via RSUs

Paid time off and holidays

Paid parental leave

401K with matching

Monthly tech allowance

Well-being perks

Job summary

Lyra Health, Inc. is seeking a Sr. Business Analyst to optimize revenue operations using Salesforce, partnering with Sales, Finance, Legal, Product, and Engineering.

You will drive requirements, translate them into actionable specs, and manage billing and revenue cycle applications. You will lead complex projects, ensure on-time delivery, and enable scalable, compliant processes while supporting end users and stakeholders across the organization.

Qualifications

• 5+ years delivering and supporting enterprise systems and revenue operations.
• Experience implementing Salesforce Sales Cloud and Service Cloud with configuration and admin tasks.
• Proficiency in order-to-cash processes, including CPQ or Revenue Cloud.
• Familiarity with healthcare revenue cycle processes (billing, claims, denials, collections).
• Strong knowledge of sales, finance, and accounting processes including revenue recognition.
• Ability to elicit complex requirements from business and technical stakeholders.
• Excellent project management, leadership, and communication skills.
• Structured problem solving and appetite to learn business processes deeply.

Responsibilities

• Lead planning and execution of technology projects on time and within budget.
• Partner with Sales, Finance, Legal, Product, Operations, Data, and Engineering to assess needs and propose solutions.
• Lead requirements sessions and capture use cases with stakeholders.
• Translate requirements into functional specifications for scalable tech solutions.
• Manage Salesforce solutions, including configuration, customization, and integration for billing/revenue apps.
• Develop and manage project plans with timelines, budgets, resources, and risks.
• Drive integration projects, monitor deliverables, and maintain documentation.
• Identify gaps and opportunities for automation and process improvements.
• Ensure compliance with company policies and standards; provide end-user support.

Skills

5+ years enterprise IT experience

Education

Bachelor’s degree in Finance, Accounting, CS, IS, or related

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce CPQ / Revenue Cloud

Job description

About Lyra Health

About Lyra HealthLyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.About the Role:

You’ll use Salesforce to optimize revenue operations, including the custom applications that power our employer billing and health plan claims processes. This role calls for a versatile skill set. You’ll step in as project manager, technical lead, business partner, and support analyst as needs arise. We’re looking for someone with a strong background in sales, finance, accounting, or technology who is passionate about building solutions that meaningfully expand what the organization can do.

At Lyra, we care deeply about making a difference in people’s lives, and we hope you do too.

Your work will directly shape the performance, security, and effectiveness of our business processes. You bring a sharp eye for detail, empathy for user needs, and the ability to listen well and communicate clearly.

Responsibilities

• Lead the planning and execution of business-critical technology projects, delivering them on time, within budget, and to a high standard of quality.
• Partner with Sales, Sales Ops, Finance, Legal, Product Management, Operations, Data, and Engineering to objectively assess business needs, gather feedback, and recommend effective solutions.
• Lead requirements sessions with business stakeholders, using creative tools and techniques to capture requirements and use cases.
• Translate business requirements into clear, detailed functional specifications and designs that support scalable technical solutions.
• Manage the delivery of Salesforce solutions, including configuration, customization, and integration with other systems, with a focus on our custom billing and revenue cycle applications.
• Develop and manage project plans, including timelines, budgets, resources, and risks, and report on progress, risks, and issues to stakeholders and senior leadership.
• Drive technical integration projects by identifying needs, securing commitments, tracking deliverables, and managing documentation and communication.
• Identify operational gaps and opportunities for process improvement and automation.
• Ensure projects comply with company policies, procedures, and standards.
• Troubleshoot and resolve issues reported by end users, and provide ongoing support

Qualifications

• 5+ years of experience in enterprise systems or IT, delivering and supporting application services and managing revenue operations and finance technology projects.
• Experience implementing and supporting Salesforce Sales Cloud and Service Cloud, including configuration, customization, and user administration.
• Experience with order-to-cash processes, including Salesforce CPQ or Revenue Cloud.
• Experience with healthcare revenue cycle processes, including Billing, claims submission to health plans, denial management, and collections, ideally supported through Salesforce.
• Strong knowledge of sales, finance, and accounting processes and standards, including revenue recognition.
• Proven ability to elicit complex business requirements from both business and technical audiences, in settings large and small.
• Excellent project management skills, including the ability to manage multiple projects concurrently, work independently, and meet tight deadlines.
• Strong leadership and collaboration skills, with the ability to work effectively with stakeholders at all levels.
• Excellent communication skills, with the ability to present information clearly and concisely.
• A structured approach to problem solving: you quickly evaluate issues, identify root causes, assess impact, and develop action plans and resolution options.
• A strong drive to learn business processes deeply and apply that domain knowledge to your requirements.

Preferred Qualifications

• Bachelor’s degree in Finance, Accounting, Computer Science, Information Systems, or a related field.
• Salesforce Administrator certification or other Salesforce certifications.
• Scrum, Agile, or project management certification.

As a full-time Sr. Business Analyst, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $102,000 to $140,500. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration... and more!

We can’t wait to meet you.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.