Sales Coordinator

Family Fare, LLC; Byron Township, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash, a food solutions company based in Byron Center, Michigan, is seeking an administrative support specialist for its National Accounts team. The role involves managing department records, customer and item setups, and data entry to ensure accurate information across systems.

Responsibilities include timely order entry, issue tracking, data compilation for reports, and collaboration with other departments to resolve problems.

Qualifications

• Associates degree required or translatable experience.
• 2-3 years of experience in customer service.
• Good written and verbal communication skills.
• Strong organizational, prioritization and attention to detail.
• Strong data entry skills.
• Ability to maintain confidential information.
• Ability to exercise discretion and independent judgement for routine needs.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Support customer, vendor and item setups (UPC codes).
• Data entry and administration of department record keeping system(s).
• Enter orders into the system in a timely and accurate manner.
• Track, maintain, update and correct orders and resolve issues as necessary.
• Ensure customer issues are addressed in a timely manner.
• Follow issues through to completion and partner with other departments as necessary to ensure resolution.
• Compile data and/or conduct research for inclusion in reports, and prepare reports as required for internal and/or external customers.
• Inform clients of unforeseen delays or problems.
• Ability to work independently.
• Assist department with special projects and assignments as requested.

Skills

Customer service

Data entry

Written and verbal communication

Organizational skills

Attention to detail

Education

Associates degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states. Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company?

Location: 850 76th Street S.W. - Byron Center, Michigan 49315

Position Overview:

This role is responsible to provide administrative support to assigned National Accounts to include, but not limited to, preparation and distribution of department records, maintaining system data such as customer, item and pricing information, taking action against customer requests and issue escalation. Responsibilities must be handled in a confidential, timely and professional manner.

What you'll do:

• Support customer, vendor and item setups (UPC codes)
• Responsible for the data entry and administration of the department record keeping system(s) and/or the maintenance of various department files in accordance with company policies and procedures
• Enter orders into the system as required in a timely and accurate manner
• Track, maintain, update and correct orders in the system and resolve routine issued as necessary
• Ensure customer issues are addressed in a timely manner
• Follow issues through to completion and partner with other departments as necessary to ensure resolution
• Compile data and/or conduct research for inclusion in reports, and prepare reports as required for internal and/or external customers
• Inform clients of unforeseen delays or problems
• Ability to work independently
• Assist department with special projects and assignments as requested

What you'll need:

• Associates degree required or translatable experience
• 2-3 years of experience in customer service
• Good written and verbal communication skills
• Must have good organizational, prioritization and attention to detail skills
• Must have strong data entry skills
• Ability to maintain confidential information and data
• Ability to exercise limited discretion and independent judgement to respond appropriately to routine administrative needs
• Should have basic knowledge of company operations and organizational procedures
• Proficiency in MS Office (Word, Excel, PowerPoint)

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package. SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position. C&S Wholesale Grocers, LLC is a leader in food solutions across the United States. Established in 1918, C&S had its start as a supplier to independent grocery stores. Today, the C&S family of companies - including Grocers Supply, Hansen Distribution Group, FreshKo Produce Services, The Davidson Specialty Food Group and SpartanNash - delivers innovative supply chain solutions, products and services to chain, independent and military customers from 60 distribution centers nationwide. C&S offers a comprehensive range of products for every aisle of the grocery store, from fresh produce to household goods, including within our private label portfolio. C&S operates more than 200 corporate-run grocery stores primarily under the banners: D&W Fresh Market, Grand Union, Family Fare, Martin's Super Markets and Piggly Wiggly. C&S is deeply committed to corporate citizenship, actively supporting various charitable causes that help enrich and feed our communities.