Sr. Business Analyst 4C

Genpact; Chicago (IL); On-site; USD 90,000 - 125,000; Full time

Job summary

Genpact is seeking a Sr. Business Analyst to collaborate with business stakeholders, underwriters, product owners and operations teams. You will analyze current processes, define future-state workflows, and translate requirements into functional specifications and user stories.

You will also support policy administration and insurance-related configuration efforts. The role requires strong analytical skills, experience with process discovery, and the ability to facilitate requirements workshops

Qualifications

• Experience in business analysis and requirements management in insurance or related domains.
• Ability to map current and future state processes and capture business needs.
• Stakeholder collaboration across underwriters, product owners and operations.

Responsibilities

• Work with stakeholders to understand objectives and translate into functional specs and user stories.
• Define future-state workflows and ensure alignment with policies and processes.
• Support testing, UAT and defect resolution during implementation.
• Document interfaces, data flows and integration requirements.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process mapping

API discussions

Tools

Insurity Pro Suite

Job description

Sr. Business Analyst

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Business analysis and requirements management

• Work closely with business stakeholders, underwriters, product owners and operations teams to understand business objectives and system requirements.
• Analyze current-state business processes and define future-state workflows.
• Facilitate requirement-gathering workshops, stakeholder interviews and process-discovery sessions.
• Translate business requirements into clear functional specifications, user stories, use cases and process flows.
• Create and maintain Business Requirements Documents, Functional Requirements Specifications, acceptance criteria and traceability matrices.
• Identify gaps, dependencies, risks and downstream impacts across applications and business processes.
• Obtain stakeholder review, validation and sign-off on functional requirements.

Policy administration and insurance processes

• Analyze and support commercial P&C policy-administration processes across:
  • Submission intake
  • Quote
  • Bind
  • Policy issuance
  • New business
  • Endorsements
  • Cancellations
  • Reinstatements
  • Renewals
  • Rating
  • Underwriting rules
  • Forms and document generation
  • Billing and premium-accounting interfaces
• Understand insurance product structures, coverages, limits, deductibles, forms, rates and underwriting rules.
• Support the configuration and enhancement of insurance products and workflows within Insurity Pro Suite.
• Collaborate with product and underwriting teams to translate insurance requirements into system behavior.
• Ensure proposed solutions align with regulatory, operational and business requirements.

Solution analysis and design

• Partner with solution architects, technical leads, developers and configuration specialists to define functional solutions.
• Evaluate whether requirements can be addressed through product configuration, workflow changes, integration or custom development.
• Document system interactions, business rules, data flows and integration requirements.
• Analyze the impact of changes across upstream and downstream systems.
• Support API, interface and data-mapping discussions with technical teams.
• Review solution designs to ensure they meet approved business and functional requirements.

Testing and implementation support

• Support the creation of test scenarios, test cases and expected results.
• Coordinate with QA teams to ensure complete test coverage.
• Participate in system integration testing, regression testing and User Acceptance Testing.
• Support business users during UAT and assist with defect triage and resolution.
• Validate that implemented solutions meet functional requirements and a