Sr Business Analyst

Harris County; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Harris County Universal Services is seeking a Senior Business Analyst to join our IT solutions center in Houston. The role requires transforming business needs into detailed IT requirements and plans, coordinating with stakeholders and vendors, and ensuring high-quality application support across tiers.

You will analyze processes, document gaps, and propose substantial improvements while working on enterprise IT projects that serve county departments and residents.

Qualifications

• Bachelor's degree required or equivalent work experience.
• Minimum of five years of related experience.
• Experience translating business requirements into detailed IT specifications.
• Ability to liaison between customers and vendors to implement changes.

Responsibilities

• Create implementation requirements and IT plans with stakeholders.
• Enhance the quality of IT products and services.
• Translate user requirements into detailed functional requirements.
• Document current processes and identify inefficiencies or gaps.
• Serve as liaison between customers and vendors for issue resolution.
• Provide Tier 2 & 3 application support coordinating with Tier 1 contacts.
• Operate at a high technical level in systems analysis.
• Assess business implications of technology in the current and future environment.
• Perform all other duties as assigned.
• Formulate systems scope and objectives based on user needs and industry requirements.

Skills

Requirements gathering

Stakeholder management

Business process modeling

Analytical thinking

Education

Bachelor's degree

Tools

SQL

MS Visio

Job description

About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Sr. Business Analyst to join our team.

Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.

Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.

This is a great opportunity to join Universal Services as we enhance critical services to Harris County residents and internal customers.

Duties and Responsibilities:

• Create implementation requirements and develop IT plans with stakeholders based on the organization's technology needs and requirements.

• Enhance the quality of IT products and services.

• Translate conceptual user requirements into clear, detailed functional requirements.

• Document current processes and models to understand inefficiencies or gaps.

• Be a liaison between customers, in order to assist in the implementation of program changes, updates, corrections and other system fixes; works with vendors to resolve issues.

• Perform Tier 2 & 3 application support in coordination with Tier 1 Agency contacts.

• Competently work at the highest technical level of most phases of systems analysis.

• Identify and consider the business implications of the application of technology to the current and future business environment.

• All other duties as assigned.

• Under general direction, formulate and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail].

That position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Education:

• Bachelor's Degree.

Experience:

• Minimum of five years of related experience.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE:

Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Location:

• 1111 Fannin St., Houston, TX 77002

Work Arrangement:

• All new hires are required to work onsite during their first 90 days of employment.

• For positions eligible for a hybrid schedule, telework may be considered after this period and requires management approval based on performance and operational needs. Telework is a privilege and is not guaranteed.