Sr Auto Appraiser

Mercury Insurance Company

Los Angeles (CA)

On-site

USD 57,000 - 102,000

Full time

5 days ago

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Benefits offered by this job

Competitive pay

Education assistance

401(k) match

Health and wellbeing resources

Performance-based bonus

Job summary

Mercury Insurance is seeking an Auto Appraiser Sr to inspect and evaluate vehicle damage for first and third-party claims across multiple CA regions. The role involves traveling within the assigned territory to assess repairs, determine current market values, and estimate costs, with emphasis on fair settlements and excellent customer service.

The position requires up to 50% travel, in-person interviews may be required, and the company offers comprehensive benefits and a growth-oriented

Qualifications

2 years auto appraising experience.
Knowledge of vehicle values and repair costs.
Ability to inspect and estimate vehicle damage for auto claims.

Responsibilities

Inspect and evaluate vehicle damage for first and third-party claims.
Present estimates and negotiate with repair facilities.
Take photographs and submit compliant reports and documentation.
Maintain communication with clients throughout repair process.
Stay updated on current vehicle values and market trends.

Skills

Auto appraisal

Negotiation

Communication skills

Field inspections

Customer service

Technical reading of specs

Attention to detail

Time management

Driving/travel up to 50%

Education

High School Diploma or GED

6 months technical training

License for adjuster

Bachelor's Degree

Tools

Mitchell

CCC

Job description

Overview

This will be for the West San Fernando Valley, Chatsworth, Canoga Park, Winnetka, Van Nuys and Northridge areas

Position Summary:

If you are passionate about helping people restore their lives when the unexpected happens, and providing the best experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

Under general supervision, as an Auto Appraiser Sr. you will travel to various locations in your assigned territory to inspect and evaluate physical damage to vehicles for first and third-party claims. You will assess the current market value and estimate the cost of repair.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$55,318 to $96,646 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$50,289 to $87,860 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$45,260 to $79,074 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $50,083.20 to $61,212.80

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Ensures equitable settlement of damages and maintains good customer service and shop relations. Inspects and evaluates the degree of physical damage to vehicles for first and third-party claims; completes detailed summary of damage and estimates cost of repair based on knowledge of equipment, parts, and present values.
Present estimates and reaches agreed upon price with repair facility and confirms assessment of damages and costs; negotiates settlements with related parties, as necessary. Researches total cash value of vehicle and parts by gathering and analyzing current market information to support total losses settlements.
Takes photographs of vehicles and physical damage to aid in the determination of liability and to substantiate findings; submits compliant reports and documentation. Performs re-inspections and authorizes supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
Maintains communication with clients throughout repair process; reports initial evaluation and summary of damage, explains relevant procedures, responds to customer inquiries; provides complete, courteous, and timely customer service.
Stays updated on current vehicle values, industry and market trends, and Company policy and procedures.

Qualifications

Education:

Minimum:

High School Diploma or GED.
6 months technical training.
You may be required to obtain a Company sponsored Adjuster's license to handle claims, to be secured upon hire.

Preferred:

Advanced technical automotive repair training/certification.
Bachelor's Degree.

Experience:

Minimum:

2 years auto appraising experience.
Knowledge of Mitchell or CCC.

Preferred:

Body or mechanical repair facility management experience.

Skills & Abilities

Minimum:

Collaborates with the Claims Branch staff to confirm coverage, determine available limits, identify possible fraudulent activity, and obtain settlement approval.
Comprehensive knowledge of Company procedures and insurance contracts.
Solid understanding of automobile components, current values, and repair estimating practices to resolve and settle physical damage claims.
A general knowledge of automotive repair including mechanical, sheet metal, paint and frame repair is beneficial.
Technical skills to read and understand frame and alignment specifications.
Strong analytical ability to make complex, accurate assessments of damage and repairability.
Possessing a knowledge of current estimating software such as Mitchell or CCC is recommended.
Able to communicate effectively and professionally to insured's, claimants, attorneys, etc. in explaining the estimation and repair process while negotiating fair settlements with repair facilities.
Acting with initiative and passion, balancing decisiveness, and attention to detail, to drive results while working independently and under minimum supervision.
Requires organizational and time management skills to complete field assignments in a timely and accurate manner (automobile travel up to 50%).
Position includes use of a Company car in compliance with the Company Vehicle Use and Rules agreement.
Must meet established Company standards regarding personal driving history and current license status to be eligible for position.

Preferred:

Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
Take ownership of any process they can improve.
Assumes positive intent in all interactions.
Seeks growth within and beyond this role.

Physical Requirements

Continuously (66%-100%):

Must be able to maintain a sedentary position for extended periods.
Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.
Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.
Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.

Occasionally (Up to 33%):

Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.
Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here:https://www.mercuryinsurance.com/about/careers

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Mercury is committed to working with and providing reasonable accommodations for qualified individuals with disabilities who need assistance with the application and/or employment consideration process. If you require an accommodation, you may contact us by sending an e-mail to recruiting@mercuryinsurance.com. Please include your name, contact information, and a description of your requested accommodation in your message.

Perks and Benefits

We offer many great benefits, including:

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more