Sr Auto Appraiser

Mercury Insurance; Los Angeles (CA); Sur place; USD 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Company car for field work

Flexible benefits

Résumé du poste

Mercury Insurance seeks an Auto Appraiser Sr. to inspect vehicles in the West San Fernando Valley and surrounding areas. You will assess damage, determine market value, and estimate repair costs for first and third-party claims.

Role requires travel up to 50% with a company car; in CA you may review adjusting scope and negotiate settlements with facilities and insureds.

Qualifications

• High School Diploma or GED required with 6 months technical training.
• May require company-sponsored Adjuster’s license upon hire.
• Experience with auto appraising and estimating practices preferred.

Responsabilités

• Inspect and evaluate vehicular damage for first/third-party claims.
• Prepare detailed damage summaries and repair cost estimates.
• Negotiate settlements with repair facilities and insureds.
• Photograph and document damage for liability substantiation.
• Maintain client communication through the repair process.

Connaissances

Auto appraisal

Negotiation

Field work travel

Customer service

Mitchell/CCC knowledge

Formation

High School Diploma or GED

6 months technical training

Adjuster license (company sponsored)

Bachelor’s degree (preferred)

Outils

Mitchell or CCC

Description du poste

This will be for the West San Fernando Valley, Chatsworth, Canoga Park, Winnetka, Van Nuys and Northridge areas

Position Summary

If you are passionate about helping people restore their lives when the unexpected happens, and providing the best experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

Under general supervision, as an Auto Appraiser Sr. you will travel to various locations in your assigned territory to inspect and evaluate physical damage to vehicles for first and third-party claims. You will assess the current market value and estimate the cost of repair.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Geo-Salary Information

An in-person interview may be required during the hiring process.

State specific pay scales for this role are as follows:

$55,318 to $96,646 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$50,289 to $87,860 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$45,260 to $79,074 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $50,083.20 to $61,212.80

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

• Ensures equitable settlement of damages and maintains good customer service and shop relations. Inspects and evaluates the degree of physical damage to vehicles for first and third-party claims; completes detailed summary of damage and estimates cost of repair based on knowledge of equipment, parts, and present values.
• Presents estimates and reaches agreed upon price with repair facility and confirms assessment of damages and costs; negotiates settlements with related parties, as necessary. Researches total cash value of vehicle and parts by gathering and analyzing current market information to support total losses settlements.
• Takes photographs of vehicles and physical damage to aid in the determination of liability and to substantiate findings; submits compliant reports and documentation. Performs re-inspections and authorizes supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
• Maintains communication with clients throughout repair process; reports initial evaluation and summary of damage, explains relevant procedures, responds to customer inquiries; provides complete, courteous, and timely customer service.
• Stays updated on current vehicle values, industry and market trends, and Company policy and procedures.

Education

Qualifications

Minimum

• High School Diploma or GED.
• 6 months technical training.
• You may be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire.

Preferred

• Advanced technical automotive repair training/certification.
• Bachelor’s Degree.

Experience

Minimum

• 2 years auto appraising experience.
• Knowledge of Mitchell or CCC.

Preferred

• Body or mechanical repair facility management experience.

Skills & Abilities

• Collaborates with the Claims Branch staff to confirm coverage, determine available limits, identify possible fraudulent activity, and obtain settlement approval.
• Comprehensive knowledge of Company procedures and insurance contracts.
• Solid understanding of automobile components, current values, and repair estimating practices to resolve and settle physical damage claims.
• A general knowledge of automotive repair including mechanical, sheet metal, paint and frame repair is beneficial.
• Technical skills to read and understand frame and alignment specifications.
• Strong analytical ability to make complex, accurate assessments of damage and repairability.
• Possessing a knowledge of current estimating software such as Mitchell or CCC is recommended.
• Able to communicate effectively and professionally to insured’s, claimants, attorneys, etc. in explaining the estimation and repair process while negotiating fair settlements with repair facilities.
• Acting with initiative and passion, balancing decisiveness, and attention to detail, to drive results while working independently and under minimum supervision.
• Requires organizational and time management skills to complete field assignments in a timely and accurate manner (automobile travel up to 50%).
• Position includes use of a Company car in compliance with the Company Vehicle Use and Rules agreement.
• Must meet established Company standards regarding personal driving history and current license status to be eligible for position.

Preferred

• Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
• Take ownership of any process they can improve.
• Assumes positive intent in all interactions.
• Seeks growth within and beyond this role.

Physical Requirements

Continuously (66%-100%)

• Must be able to maintain a sedentary position for extended periods.
• Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.
• Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.
• Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.

Occasionally (Up to 33%)

• Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.
• Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.

About The Company

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Why choose a career at Mercury?

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks And Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Mercury is committed to working with and providing reasonable accommodations for qualified individuals with disabilities who need assistance with the application and/or employment consideration process. If you require an accommodation, you may contact us by sending an e-mail to [e-mail]. Please include your name, contact information, and a description of your requested accommodation in your message.

USD $56,701.00 - USD $102,219.00 /Yr.