Sr. Associate, Small Business & Consumer Operations - Project Management

Santander USA; United States; Remote; USD 73,000 - 130,000; Full time

Job summary

Santander USA is seeking a Sr. Associate in Small Business & Consumer Operations to oversee project management activities, ensuring on-time delivery and compliance. This role involves strategic planning, incident management, and cross-functional teamwork, requiring a Bachelor's degree and extensive experience in project management within consumer operations. Join an innovative team dedicated to continuous growth and collaboration.

Benefits

Continuous Learning Opportunities

Collaborative Work Environment

Health and Wellness Programs

Qualifications

• 9+ years in consumer operations required.
• Ability to manage multiple projects with interdependencies.
• Experience in developing project planning documents.

Responsibilities

• Lead and manage project planning and execution.
• Develop presentations, dashboards, and project communications.
• Document and communicate project changes and status.

Skills

Project Management

Problem Solving

Communication

Team Collaboration

Education

Bachelor's Degree in Finance or Business

Tools

Project Management Software

Job description

Sr. Associate, Small Business & Consumer Operations - Project Management

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Associate, Business Management Support, leads and provides direction and guidance to the Central Banking Operations team for a wide array of activities associated with project planning and management to support the on time, on budget delivery of projects. The Sr. Associate will support the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management and other project documentation preparation, for the operation team, for funded and BAU projects. S/he facilitates and/or partners with incident management as needed within the business to swiftly resolve issues mitigating risk exposure along with managing remediation post issue resolution.

Develops close working partnerships with the IT Project Management Office and Central Banking Operations subject matter experts.

Project Planning and Execution:

• Supports the update and delivery of project plans that outline scope, timelines, resources, and budget. Provides guidance to the PMO on business impacts and requirements.
• Key point of contact with PMO, supporting Central Banking Operations
• Manages process and project management deliverables for all assigned projects from initiation through closure, including intake activities.
• Develops presentations, dashboards, reports and other project communications and documentation.
• Provide support to business leads by organizing meeting invites, agendas and meeting minutes.
• Participates in project team meetings, representing the business stakeholders regularly to ensure appropriate communication to all stakeholders.
• Monitors and supports the documentation of project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
• Documents and communicates project changes, project health and project status to business stakeholders.

Strategic Planning and Alignment:

• Support project lead and senior leadership in developing and implementing strategic plans.
• Leads and contributes to the development of project definition and scope with applicable stakeholders.
• Leads the development of annual project book of work, developing cost/benefit analysis and document detail necessary to prioritize work.

Incident Management:

• Assist in developing and maintaining issue management best practices.
• Provide business management of events and incidents to ensure timely resolution.
• Oversees accurate incident ticket entry and closure.
• Facilitates and supports issue reporting and remediation post resolution, through to full completion of any necessary change.
• Develop and maintain monthly reporting on issues and business impact

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
• Project Management Experience
• 9+ Years Demonstrated experience within consumer operations. - Required.
• Intermediate to advanced problem solving skills to identify and independently resolves problems in a timely manner.
• 7+ years’ experience managing multiple projects with cross-enterprise interdependencies with a combination of business and technical basic knowledge.
• 7+ years’ experience building project planning documents and engaging the support and resources of others to achieve project goals and objectives; influencing without authority
• Ability to gather and analyze information skillfully and thoroughly in order to develops documents and communicate solutions.
• Reacts positively and effectively with frequent change, delays or unexpected events.
• Must be receptive to new ideas and embrace changing responsibilities with a positive attitude.
• Extensive software application knowledge related to loan features and functionality including but not limited to application, onboarding, underwriting, processing, workflow, etc.
• Thorough knowledge of banking products and services.
• Able to respond promptly to customer needs with flexible approach or method to best fit the situation and technical skills of the end-user.
• Ability to respond positively to questions as well as soliciting and applying customer feedback.
• Effective oral and written communication skills to professionally resolve issues with internal and external customers and communicate technical information clearly based on the need of the end-user.
• Ability to adapt to fluctuations in workload.
• Ability to read and interpret written technical information.
• Possess technical communication skills in order to provide and prepare training and tutorial information in an effective format for all technical skill levels of internal and external customers.
• Ability to work effectively in a team environment.

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know :

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$73,125.00 USD

Maximum:

$130,000.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions :

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required .

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next :

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.