Sr. Associate Project Manager - Hotel Operations : Luxury Travel

Capital One; New York (NY); On-site; USD 105,000 - 120,000; Full time

Job summary

Capital One, a Fortune 500 bank, seeks a Sr. Associate Project Manager for Hotel Operations: Luxury Travel.

You will lead medium to large cross-departmental projects with measurable impact, coordinating with stakeholders to ensure on-time and on-budget delivery across the luxury travel programs. Responsibilities include planning, executing, reporting, and identifying process improvements while fostering strong partnerships with internal and external teams to enhance the customer experience and

Qualifications

• Bachelor’s Degree or Military experience required.
• Masters/MBA preferred.
• PMP, Lean, Agile or Six Sigma certification desired.

Responsibilities

• Lead medium to large-scale cross-departmental projects with direct impact on the company.
• Drive cross-functional projects with defined priorities; manage scope, timelines, budgets; identify risks and mitigate as needed.
• Plan, design, manage and execute project plans across feasibility, design, planning and implementation stages.
• Document progress and report to stakeholders on project status.
• Partner with project customers to provide strategic and tactical thought partnership to drive delivery.
• Forge relationships with key stakeholders to ensure delivery of commitments.

Skills

Project management

Stakeholder management

Communication

Organizational agility

Collaboration

Education

Bachelor’s Degree or Military experience

Masters / MBA

Job description

Sr. Associate Project Manager – Hotel Operations: Luxury Travel

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

General Responsibilities

• Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company
• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalation as needed; manage complex up and downstream project impacts
• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation
• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
• Conduct regular meetings with project team
• Document progress and report to stakeholders on project status
• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
• Forge relationships with key stakeholders to ensure delivery of commitments
• Identify ways to improve and streamline business process

The Person Will

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
• Demonstrate organizational agility to adapt to changing demands
• Display strong consulting and collaboration skills

Operational Support for Luxury Travel Programs

• Provide operational support for luxury travel programs
• Work with internal and external partners to scale and execute well-managed aspects of the luxury travel programs
• Look for opportunities to strengthen, automate, and improve well-managed activities
• Plan and schedule timelines for onboarding and post-onboarding initiatives for luxury travel partners
• Manage hotelier portal for luxury travel program
• Maintain communication with internal and external partners to manage the customer experience journey for luxury travel partners
• Define SLAs and performance standards for our luxury travel partners and drive efforts to implement and track commitments
• Exhibit strong skills in being organized, detail oriented, and solution oriented
• Produce insights and recommendations based on data/trends

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years of Project Management experience

Preferred Qualifications

• Masters / MBA degree
• At least 5 years of Project Management experience
• At least 1 year of People Management experience
• PMP, Lean, Agile or Six Sigma certification
• Strong communication and collaboration skills
• Strong problem solving and influencing skills
• Work experience achieving results with complex projects

Immigration and Employment Authorization

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

Salary & Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $96,500 - $110,100 for Sr. Project Manager
• New York, NY: $105,300 - $120,100 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Equal Opportunity and Diversity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Our Culture

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.