Sr. Associate Process Manager

Capital One National Association; New Orleans (LA); On-site; USD 78,400 - 89,500; Full time

Benefits offered by this job

Comprehensive health benefits

Financial wellness programs

Performance-based incentives

Inclusive workplace culture

Job summary

An established industry player is seeking a Sr. Associate Process Manager to lead critical risk management activities. This role focuses on enhancing automation capabilities by developing Robotic Process Automation (RPA) solutions, improving operational efficiency for list screening investigations. The ideal candidate will possess strong analytical and leadership skills, driving process improvement projects while collaborating with various stakeholders. If you're looking to make a significant impact in a dynamic environment, this position offers an exciting opportunity to shape the future of risk advisory operations.

Qualifications

• 2+ years of experience in Business Process Management or related fields.
• 1+ years of experience with Automation tools and programming languages.

Responsibilities

• Manage projects to develop RPA solutions for operational efficiency.
• Gather requirements and draft solution design documents for automation.

Skills

Analytical Skills

Leadership Skills

Problem-solving

Communication Skills

Attention to Detail

Education

Bachelor's Degree

Military Experience

Tools

Automation Anywhere

GitHub

Amazon Web Services (AWS)

Python

SQL

Snowflake

Splunk

Microsoft Office

Google Suite

Job description

Sr. Associate Process Manager

Sr. Process Manager, Enterprise Screening & Risk Advisory (ESRA) - Team Envoy

The Role:

Enterprise Screening & Risk Advisory (ESRA) is responsible for critical risk management activities that involve the screening of Capital One customers and their transactions against watchlists to detect and prevent sanctions violations, money laundering, terrorist financing, and other financial crime. The ESRA Team Envoy Process Manager is responsible for managing projects that explore and develop Robotic Process Automation (RPA) solutions that will create operational efficiency for list screening investigators. The role will focus on improving ESRA’s automation capability by working with stakeholders in designing, documenting, developing, and implementing automated solutions. You will educate and gain buy-in from key stakeholders concerning the utilization of automated processes to ensure appropriate execution each and every time. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

Responsibilities:

1. Partner with List Screening Operations (LSO) stakeholders to research and identify opportunities that will create operational efficiency for investigators by automating manual list screening processes.
2. Gather process requirements, assess feasibility of automation, and draft solution design documents that outline business purpose, framework, and methodology for automated processes.
3. Coordinate with operations to conduct User Acceptance Testing (UAT) and implement automated solutions.
4. Maintain ESRA’s inventory of automated solutions and routinely report RPA related metrics to senior leadership.
5. Perform risk assessments on automated processes and design effective controls to mitigate risks.
6. Coordinate with the Computation and Automation Risk Office (CARO) to govern ESRA’s automation practices.
7. Partner with Analytics and Product teams to identify and resolve screening issues as necessary.
8. Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams).
9. Collaborate on larger initiatives, participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

Basic Qualifications:

1. Bachelor's Degree or Military Experience.
2. At least 2 years of experience in Business Process Management, or Project Management experience, or Relationship Management experience, or Risk Management experience.
3. At least 1 year of experience with Automation Anywhere, Github, Amazon Web Services (AWS), Python, Structured query language (SQL), Snowflake, or Splunk.
4. At least 1 year of experience in Microsoft Office and at least 1 year of experience in Google Suite.

Preferred Qualifications:

1. 1+ years of experience in Anti-Money Laundering (AML), sanctions.
2. Process development, documentation, and improvement experience.
3. Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams.
4. Knowledge of common design patterns, data structures, and algorithms.
5. Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $78,400 - $89,500 for Sr. Process Manager
McLean, VA: $86,300 - $98,400 for Sr. Process Manager
Melville, NY: $94,100 - $107,400 for Sr. Process Manager
New Orleans, LA: $78,400 - $89,500 for Sr. Process Manager
Plano, TX: $78,400 - $89,500 for Sr. Process Manager
Richmond, VA: $78,400 - $89,500 for Sr. Process Manager
Wilmington, DE: $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).