ServiceNow Analyst, Privacy and Compliance

Digital Realty; Ashburn (VA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k match

Paid time off

Employee stock purchase plan

Job summary

Digital Realty is looking for a detailed-oriented Privacy Analyst to oversee privacy operations in Ashburn, VA. You will manage privacy workflows through ServiceNow, ensuring compliance with GDPR and other regulations. Successful candidates will have 3–5 years of experience in privacy operations, strong analytical skills, and a proven ability to collaborate with various teams. The role offers a competitive salary of $120,000 – $140,000 annually, along with comprehensive benefits.

Qualifications

• 3–5 years of experience in privacy operations or GRC environments.
• Hands-on experience with ServiceNow's Privacy or GRC modules.
• Strong analytical and dashboard creation skills.

Responsibilities

• Oversee end-to-end processing of privacy tickets in ServiceNow.
• Monitor SLA performance and lead backlog reviews.
• Produce monthly operational reporting and trend analysis.

Skills

Privacy operations experience

ServiceNow expertise

Analytical skills

GDPR/UK GDPR knowledge

Attention to detail

Cross-functional collaboration

Tools

ServiceNow

Job description

Job Description

Position Title: Privacy Analyst

Location: Dallas, TX (Primary); Ashburn, VA

We’re seeking a detail‑oriented Privacy Analyst to ensure Digital Realty’s privacy operations run smoothly, meet defined SLAs, and deliver high‑quality, defensible outcomes across our global business. In this role, you’ll own the day‑to‑day operational oversight of privacy workflows managed through ServiceNow and related tools, acting as the backbone of our privacy execution model.

You’ll partner closely with Legal, Security, IT, and business stakeholders to maintain workflow integrity, reporting accuracy, and continuous improvement across privacy intake, data subject requests, DPIAs, incident workflows, and records of processing.

What You’ll Do

• Oversee end‑to‑end processing of privacy tickets in ServiceNow (DSRs/DSARs, DPIAs/PIAs, vendor assessments, incidents, ROPA updates) to meet or exceed SLAs.
• Act as queue manager by triaging, assigning, escalating, and quality‑checking cases prior to closure.
• Build, maintain, and enhance ServiceNow dashboards and reports for executive, manager, and analyst visibility.
• Monitor SLA performance, queue health, and aging metrics; lead daily/weekly backlog and corrective action reviews.
• Produce monthly operational reporting, including trend analysis, root‑cause findings, and improvement plans.
• Partner with ServiceNow administrators on workflow enhancements, automations, forms, fields, and notifications.
• Maintain data taxonomy, picklists, and documentation standards to support accurate reporting and audit readiness.
• Support compliance workflows aligned with GDPR, UK GDPR, and CCPA/CPRA timelines and documentation requirements.
• Assist with incident intake, evidence collection, and coordination with Legal and Security teams.
• Enable stakeholders through training, knowledge base content, templates, and consistent operational guidance.

What You’ll Need

• 3–5 years of experience in privacy operations, GRC, or ServiceNow‑based case management environments.
• Hands‑on experience with ServiceNow (Privacy, IRM/GRC, Case or CSM modules), including queues, SLAs, and reporting.
• Strong analytical skills with the ability to define metrics, analyze trends, and create executive‑ready dashboards.
• Working knowledge of GDPR/UK GDPR (especially DSAR requirements) and CCPA/CPRA operational obligations.
• High attention to detail with strong process discipline and documentation rigor.
• Proven ability to collaborate cross‑functionally and communicate clearly with technical and non‑technical stakeholders.

Compensation

Compensation range: $120,000 – $140,000 annually. This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting.

Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.