Sr Associate Patient Coordinator - Urology

Nebraska Medicine; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

Nebraska Medicine is seeking a Sr Associate Patient Coordinator in Urology to provide administrative and patient-facing support. The role focuses on coordinating appointments, referrals, and medical records while ensuring smooth patient care workflows.

Major duties include scheduling, data entry, and collaboration with physicians, nurses, and support staff. A healthcare customer service background and strong communication skills are essential for success in this role.

Qualifications

• Healthcare customer service experience required.
• High school diploma or equivalent.
• Post-secondary education in business/medical assisting or nursing assisting OR equivalent experience.
• Verbal and written customer relations skills required.
• Ability to work collaboratively with an interdisciplinary team.
• Knowledge of medical terminology required.
• Analytical, prioritizing and organizational skills required.
• Ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Responsibilities

• Obtain and handle medical records by coordinating with patients, physician offices, hospitals and other personnel to create accurate patient charts.
• Coordinate patient referrals with the care team for timely appointments.
• Register and schedule patients in a customer service oriented, efficient manner.
• Complete complex scheduling of multiple appointments and services.
• Provide clerical support to scheduling and coordination of services and procedures.

Skills

Customer service

Communication

Team collaboration

Medical terminology

Education

High school diploma or equivalent

Post-secondary education in business/medical assisting or nursing assisting OR equivalent experience

Tools

Microsoft Office

EPIC

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift

First Shift (United States of America)

Sr Associate Patient Coordinator – Urology

Full-Time | First Shift

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.

Location:

Specialty Services Pavilion, 4350 Emile St., Omaha, NE 68105

Nebraska Medicine is seeking a Sr Associate Patient Coordinator to join our Urology team. This role provides administrative and customer service support to patients, physicians, nurses and other members of the care team, helping coordinate the details needed to keep patient care moving smoothly.

The majority of the role is phone- and computer-based, with some rotation to the checkout desk for face-to-face patient support.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network: Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support: Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties

Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.