Sr Associate Patient Coordinator

Nebraska Medicine; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Job summary

Nebraska Medicine's Sr. Associate Patient Coordinator role at Nebraska Medical Center in Omaha requires professional, compassionate scheduling and records coordination. You will communicate with patients, physician offices, and departments to ensure accurate charts and timely appointments.

Join a collaborative team and support multiple clinics with efficiency and accuracy, while developing skills in medical scheduling and patient records handling within a leading regional health system.

Qualifications

• Minimum of one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• One year of post-secondary education in business, medical assisting, or nursing assisting (or equivalent).
• Demonstrated verbal and written customer relations skills.
• Knowledge of medical terminology.

Responsibilities

• Obtain and handle medical records by coordinating with patients and offices to build accurate charts.
• Coordinate patient referrals to clinical programs and services with the care team.
• Register and schedule patients in a customer-service oriented manner following guidelines.
• Complete complex scheduling of multiple appointments or services.
• Provide clerical support for scheduling and coordination of services and procedures.

Skills

Customer service

Scheduling

Medical records handling

Communication skills

Team collaboration

Education

High school diploma or equivalent

Post-secondary education in business / medical assistant / nursing assistant

Tools

EPIC

Microsoft Office

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Sr. Associate Patient Coordinator - Full-timePosition Highlights:Nebraska Medicine is now taking applications for a talented individual to join us as a Sr. Associate Patient Coordinator at our Nebraska Medical Center Omaha NE.This role will include communicating with patients to schedule appointments, obtaining patient records, scheduling multiple testing and clinic appointments and reschedule clinic appointments.Shift:40 hrs/week / Full Time / Benefits EligibleMonday-Friday / First ShiftLocation: Nebraska Medical CenterWe partner with our physicians, nurses, and other hospital staff to provide the best Serious Medicine and Extraordinary Care available in the region. We are excited to have Forbes Magazine recognize us in their list of America’s Top Employers and the Best Employer in Nebraska. Come join us!!If you have questions about applying for this Sr. Associate Patient Coordinator role you can contact our TA Partner, at [e-mail] Work with Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.Be part of something extraordinary with Nebraska Medicine!Sr. Associate Patient Coordinator Description:Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.Required Qualifications:Minimum of one year of experience in a healthcare customer service environment required.High school diploma or equivalent required.Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.Demonstrated verbal and written customer relations skills required.Ability to work collaboratively and cooperatively with an interdisciplinary team required.Knowledge of medical terminology required.Demonstrated analytical, prioritizing and organizational skills required.Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.Preferred QualificationsExperience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.Clinical background in assigned area preferred.Associates degree in business, healthcare or related field preferred.Medical Assistant or Nursing Assistant preferred.Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.