Sr Associate, Loan Operational Controls

websteronline; Southington (CT); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

Webster Financial Corporation in Southington, CT, is hiring an Operational Controls Senior Associate to manage daily tasks across Loan Servicing. The role emphasizes accurate reconciliation, posting to GL, and responding to department requests with minimal supervision.

The candidate will reconcile mortgage-related accounts, monitor MSP operations, and ensure compliance with policies and regulations while maintaining high accuracy and efficiency in a fast-paced environment.

Qualifications

• Knowledge of mortgage loan servicing required.
• MSP knowledge a plus.
• Ability to work in a team environment.
• Strong interpersonal and communication skills.
• Attention to detail and accuracy.
• Demonstrate independent judgement.

Responsibilities

• Reconciles DDAs and General Ledger accounts.
• Balances and posts loan entries to GL.
• Monitors MSP system daily and responds to requests.
• Ensures compliance with bank policies, procedures, laws, and regulations.
• Reconciles and processes loss mitigation entries into Credit MIS.

Skills

Mortgage Servicing

MSP Knowledge

Team Player

Office Equipment

Communication

Attention to Detail

Independent Judgement

Education

BA/BS in Accounting or Finance

Tools

MSP System

Job description

About Webster Financial Corporation

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Operational Controls Senior Associate will be responsible for a number of duties coming in from many departments within Loan Servicing. In addition to receiving tasks from other areas, the O.C. Servicer will have individual work within the department that is required to be completed on a daily or monthly basis, some of which requires senior management signoff. The O.C. Senior Associate will need to be able to handle complex inquiries from departments while meeting their own metrics without errors. They will investigate out of balance situations with minimal supervision and know when to escape.

What you will do

• Reconciles DDAs and General Ledger accounts.
• Completes tasks within the MSP system (Mortgage Servicing Platform).
• Receiving daily wires and sending notification of to responsible department.
• Balances and posts all new loan entries to GL.
• Settles credit card transactions taken by loan originators and balancing those entries to GL.
• Monitors the Operational Controls email inbox for any requests and handle as necessary.
• Ensure that all work performed in the department complies with all bank policies, procedures, laws, and regulations.
• Additional duties as designed.
• Reconcile and process loss mitigation entries into Credit MIS.

Skills and Abilities

• Knowledge of mortgage loan servicing required
• MSP knowledge a plus.
• Ability to work in a team environment
• Effectively operate all office equipment required to support this position, i.e., personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database
• Strong interpersonal skills, attention to detail and positive attitude.
• Excellent oral and written communication skills.
• Display independent judgement.
• Demonstrate excellent organization, prioritize workflow, adaptability and flexibility.Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

Education Qualifications

Bachelor's Degree in Arts/Sciences (BA/BS) Accounting or Finance required.

Salary & Incentives

The estimated salary range for this position is $25.00 to $31.00 USD hourly. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.

• in addition, this position is eligible for incentive compensation.

Equal Opportunity Employer

Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.