Loan Administrator

Webster Bank; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

Webster Bank is seeking a Commercial Loan Administrator to support pre-closing, regulatory, and closing activities for originations and servicing. You will collaborate with Lending Teams and Operations to ensure accurate closings in line with credit policies.

The role emphasizes quality control of loan documents, data integrity, and strong liaison with Relationship Managers, Portfolio Managers, and Underwriters in the Middle Office. Eastern Time Zone residents preferred.

Qualifications

• 5-7 years prior paralegal, commercial lending loan administration, and/or closing experience on $10MM-$50MM+ commercial transactions.

Responsibilities

• Conduct quality control reviews of commercial loan documentation for data integrity and consistency.
• Review draft loan documents for policy alignment, credit terms, and system compatibility.
• Support internal audit and compliance with samples for targeted reviews.
• Suggest procedural updates to improve efficiency based on QC insights.
• Provide KPI data inputs to monitor adherence to quality standards.
• Follow up on missing/pending items and manage ongoing documentation.
• Assist with client due diligence requirements (credit reports, loan confirmations).
• Support lighter-touch customer requests (balance inquiries, statements, etc.).
• Review advance requests and coordinate with Loan Operations for processing.
• Coordinate internal loan system coding changes with Loan Operations.
• Work on internal projects to improve lending processes and middle office capabilities.

Skills

Interpersonal skills

Customer service

Commercial lending process

Regulatory compliance

Legal loan documents

Task multitasking

Loan systems familiarity

Mathematics/finance basics

Education

BA/BS degree

Tools

Signature

ACBS

Loan IQ

Sageworks LOS

Salesforce

Job description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Commercial Loan Administrator is a full-time role that reports into Webster's Commercial Bank Middle Office. The role is customer focused supporting pre-closing, regulatory, and closing activities on originations and higher-level portfolio servicing requests, working closely with the Lending Teams and Operations to deliver high quality closings and exceptional customer experiences. The role ensures commercial loan closings are complete, accurate, and in accordance with Webster Bank's credit policies and procedures. The role will be aligned with line of business segments, supporting Relationship Managers, Portfolio Managers, and Underwriters while working closely with Operation and Deposit Services partners.

What you will do

• Conduct quality control reviews of commercial loan documentation to ensure data integrity, accuracy, and consistency to loan boarding sheets and all related loan systems
• In conjunction with the LOB, review draft loan documents to ensure alignment with bank policy, credit approval terms, and loan system compatibility
• Support internal audit and compliance partners by producing samples to support targeted reviews
• Leverage insights from quality control reviews to recommend updates to procedures to enhance operational efficiency
• Provide data inputs key performance indicators (KPI) reporting to monitor adherence to quality control standards
• Follow-up on missing & pending items as well as ongoing documentation such as expired or cancelled insurance (work with operations to ensure timely force placement as necessary)
• Assist PM’s if needed with follow-ups for other types of ticklers – financial statements, covenants, manual tax monitoring, etc.
• Assist PM’s with client due diligence requirements (i.e. Credit report pulls, loan confirmations)
• Support “lighter touch” customer requests (i.e. balance inquiries, loan statement requests, interest rate options, extensions, etc.), working with the LOB to approve and Operations to execute
• Review advance requests and circulate for approval, and submit to Loan Operations for processing
• In alignment to bank policy and procedures, coordinate internal loan system administrative coding changes with Loan Operations
• Work on internal projects to improve the lending process, enhance/expand middle office capabilities, and support the Lines of Business & Operations

Skills and Abilities

• Strong interpersonal and customer service skills to interact with lending teams, operations partners, attorneys, and borrowers
• Strong understanding of commercial lending process, compliance & regulations, loan types/products/structures, etc.
• High confidence in reviewing and understanding legal loan documents and contract terms (paralegal experience is a plus)
• Ability to multitask and manage multiple transactions and servicing requests, simultaneously
• Basic understanding of loan & lending systems (i.e., Signature, ACBS, Loan IQ, Sageworks LOS, Salesforce, etc.) and proficiency in Microsoft Applications
• Fundamental math/accounting/finance skills to understand debits, credits, balancing, amortization schedules, etc.

Education Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) from an accredited college or university preferred.

Experience Qualifications

• 5-7 years Prior paralegal, commercial lending loan administration, and/or closing experience on $10MM-$50MM+ commercial transactions within borrower segments (C&I, CRE, Sponsor & Specialty, ABL, etc. ) required

The estimated salary range for this position is $90,000.00 to $100,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

**Candidates must reside within the Eastern Time Zone to be considered**