Sr. Manager, Sales Operations OTC

Alcon; Fort Worth (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plan

Flexible time off

PTO

Job summary

Alcon is seeking a Sr. Manager, Sales Operations OTC to drive end-to-end S&OP processes and support market share, revenue, and margin goals.

You will lead cross-functional teams, develop strategic sales investments, and optimize customer cost-to-serve while aligning with product launches and lifecycle plans. You will build executive-level summaries, collaborate with Sales on account plans, and manage budgets and standards.

Qualifications

• Bachelor's degree or equivalent years of related experience.
• Proven experience in sales operations, demand planning, or related analytical roles.
• Experience owning or participating in an S&OP process in cross-functional teams.
• Strong forecasting and data analytics skills.

Responsibilities

• Own and continuously improve end-to-end S&OP processes including monthly demand and supply reviews.
• Prepare and present executive S&OP summaries translating data into clear narratives for leadership.
• Collaborate with Sales to align demand with account plans and launches.
• Lead commercial innovation projects and implement SOPs and workflows.
• Drive product launch lifecycle projects and downstream commercial strategies.
• Partner with transportation and sales to optimize cost-to-serve.

Skills

S&OP process

Demand planning

Forecasting

Leadership

Cross-functional collaboration

Excel

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle

o9

Kinaxis

Power BI

Tableau

Job description

Sr. Manager, Sales Operations OTC

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Sr. Manager, Sales Operations OTC supporting Sales Operations & Effectiveness, you will be trusted to be responsible for the overall sales operations of the business to deliver market share, revenue, and margin goals. Directs and oversees business' sales practices, which includes developing strategies, andobjectives. Effectively manages deal strategies, making strategic sales investments, as well as revenue recognition. Provides insight and develops priorities for sales projects by understanding customer and competitive situation. Engages in developing value proposition and product differentiation, while optimizing business goals and constraints. Establishes sales standards and manages budgetary controls. Usually possesses a mix of technical & business skills and achieves business results through multi-function collaboration.

In this role, a typical day will include:

• Own and continuously improve the end-to-end S&OP process, including the facilitation of monthly demand review, supply review, pre-S&OP, and executive S&OP meetings.
• Prepare and present executive-level S&OP summary decks, translating complex data into clear narratives that support leadership decision-making.
• Collaborate closely with Sales to incorporate account-level intelligence, promotional plans, new item launches, and distribution changes into the demand forecast.
• Leads commercial innovation project management; develop framework and operations playbook (SOP, workflow documentation, etc.)
• Leads product launch, lifecycle project management, and commercial strategy (MAP/ 3P downstream)
• Partners with transportation and sales to drive OTC customer cost-to-serve efficiencies

Customer Planning & Collaboration

• Act as the primary commercial point of contact for Collaborative Planning, Forecasting, and Replenishment (CPFR) activities.
• Build and maintain strong relationships with customers and internal replenishment, inventory, and supply chain teams.
• Monitor retailer inventory levels and proactively identify risks and opportunities related to supply, service, and inventory management.
• Lead communications and collaboration related to demand changes, supply constraints, and inventory optimization.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +15 yrs.; Assoc.+11 yrs.; M.S.+4 yrs.; PhD+3 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 7 Years of Relevant Experience
• 5 Years of Demonstrated Leadership

PREFERRED SKILLS AND EXPERIENCE

• Proven experience in sales operations, demand planning, supply chain, or a related analytical commercial role, ideally within CPG, food & beverage, or consumer goods.
• Direct experience owning or actively participating in an S&OP process in a cross-functional environment.
• Strong forecasting and demand planning skills, including familiarity with statistical modeling and consensus-based planning approaches.
• Advanced proficiency in Microsoft Excel; experience with ERP and demand planning systems (SAP, Oracle, o9, Kinaxis, or similar) strongly preferred.
• Familiarity with BI and visualization tools (Power BI, Tableau, or similar).
• Highly organized, detail-oriented, and comfortable managing multiple workstreams and deadlines simultaneously.

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] let us know the nature of your request and your contact information.