Sr. Associate, Commerce Platform - Solutions Architect

DoorDash; New York (NY); On-site; USD 78,000 - 115,000; Full time

Job summary

An established industry player is seeking a Sr. Associate Solutions Architect to join their dynamic team. In this pivotal role, you will leverage your expertise to enhance merchants' digital experiences and drive growth through innovative solutions. You will collaborate with cross-functional teams to implement strategies that optimize performance and maximize impact. This position offers the opportunity to work closely with enterprise clients, utilizing data-driven insights to refine processes and achieve measurable improvements. If you are passionate about technology and eager to make a difference in the digital commerce space, this is the perfect opportunity for you.

Benefits

401(k) plan with employer matching

Paid time off

Paid sick leave

Flexible vacation

Paid parental leave

Wellness benefit

Commuter benefit match

Medical benefits

Dental benefits

Vision benefits

Qualifications

• Experience in digital product development and growth strategies.
• Strong analytical and communication skills to engage with stakeholders.

Responsibilities

• Guide merchants through complex tech stack decisions for growth.
• Develop strategies to scale the Enterprise Digital Ordering business.

Skills

Digital Product Experience

Growth Strategy

Communication Skills

Analytical Skills

Technical Documentation

Project Management

Customer Relationship Management

Education

Bachelor's Degree

3-5+ years of relevant experience

Tools

Data Analysis Tools

E-commerce Platforms

Job description

Sr. Associate, Commerce Platform - Solutions Architect

About the Team

The Platform team is DoorDash’s hyper-growth business segment that aims to revolutionize the “first-party” digital experiences for Merchants and their Customers. The DoorDash Platform encompasses the full suite of DoorDash’s first-party products, including digital ordering, websites & apps, delivery fulfillment, and more. Our Platform empowers Merchants to reach and retain their Customers while maintaining their unique brand identity.

We are helping Restaurants grow their same store sales through all of their owned channels. We do that by building custom Apps and Websites that offer best in class performance. Our team’s mission is to enhance our Merchants’ digital experiences and, in doing so, drive exponential growth for the Platform business.

About the Role

As a Sr. Associate Solutions Architect on the DoorDash Commerce Platform Strategy & Operations (S&O) team, you will play a critical role in driving growth across our various products and services. Reporting to the Solutions Architect leader, you will be a founding member of the Solutions Architect function.

Your initial focus will be to utilize your growth sense and technical expertise to guide merchants through how the DoorDash Commerce Platform can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both the DCP offering as well as enterprise restaurant tech stacks, processes, and common challenges. You will play a mix of a role as both a consultant and key contributor to the sales process.

Your scope will also include playing the role of growth consultant and execution partner for enterprise restaurants after they go live on the DoorDash Commerce Platform. Our products are designed to help restaurants exponentially alter their growth trajectory and you will work alongside them to iteratively optimize their same store sales through experimentation, analysis, marketing, and more. Join to help us:

• Scale a new offering that is a pivotal strategic bet for the company
• Help merchants customize and optimize their first-party digital ordering experience
• Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy
• Leverage a data-driven approach to guide optimizing both your time and merchant resources

You’re excited about this opportunity because you will…

• Consult: Build trust with merchants and help guide them through complex decisions to re-envision their tech stack to unlock greater same store sales growth for their first party channels.
• Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.
• Strategize: Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners.
• Build & Own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.
• Collaborate: Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life.
• Analyze: Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders.
• Communicate & Advocate: Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

We’re excited about you because…

• You are an eager learner: ecomm, tech and digital spaces are rapidly evolving, but you enjoy learning how to incorporate new technologies into your approach and are ready to self-teach by diving into technical documentation.
• You have digital product experience & strong instincts: you’ve studied and built world class consumer experiences (ideally in ecommerce).
• You have a strong growth sense: you know the difference between signal and noise, how to pull levers to iteratively optimize within a feedback loop.
• You’re a strong communicator: you can interface with senior audiences, internally and externally; you can easily articulate complex details and help audiences quickly understand the “so what”.
• You’ve been told you have a high EQ: you know how to “read the room” and can quickly build rapport + credibility with XFN partners (esp technical and senior audiences).
• You have an extreme sense of ownership: you take full responsibility for your scope of work. You are proactive in solving ambiguous problems and inspire your teammates to excel.
• You’re detail-oriented: you have meticulous attention to detail, ensuring no small element is overlooked. Your thoroughness helps you anticipate issues and plan beyond immediate tasks.
• You’re even-keeled: you thrive under pressure and maintain a sense of calm when facing challenging and time-sensitive goals.
• You’re a builder: you thrive on building from the ground up. You excel at creating structure and process, and you’re resourceful in figuring out answers to complex questions with minimal oversight. You’ve used many software tools and are ready to dive into learning how to leverage new ones.
• You’re low ego: you want to GSD and are willing to do whatever it takes to make that happen; no responsibility or task is too trivial or “too tactical.”
• You move fast: speed excites you. You prefer to achieve results today rather than waiting for tomorrow.
• You can toggle between strategic and tactical: you’re equally comfortable with thinking through complex problems and getting into the weeds to execute.
• You have relevant experience. You have 3-5+ years of experience in growth, product, solutions architecture, sales engineering, product ops, strategy/biz ops, or technical GTM roles – ideally in a fast-paced environment focused on outcomes.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$78,200 — $115,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.