Sr Assoc Quality Auditor - Long Term Disability

Lincoln Financial Group; Charlotte, Northern (NC, KY); Hybrid; USD 59,000 - 95,000; Full time

Job summary

Lincoln Financial Group is seeking a Sr Assoc Quality Auditor - Long Term Disability to conduct QA reviews, identify trends and control weaknesses, and partner with leadership to strengthen processes.

This long-term role supports remote work options and multiple locations including Charlotte, NC, with a comprehensive rewards package and opportunities for professional growth.

Qualifications

• 4 year degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 3+ years of LTD claims experience that directly aligns with the role responsibilities.

Responsibilities

• Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities.
• Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities.
• Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts.
• Recommend and support corrective actions to strengthen controls and improve outcomes.
• Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement.
• Recommend process enhancements, procedural changes, and performance improvement strategies.
• Identify training needs and develop solutions to address knowledge or skill gaps.
• Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies.
• Communicate findings, recommendations, and action plans to key stakeholders.
• Monitor remediation efforts to ensure successful and sustainable resolution of issues.
• Serve as a subject matter expert and resource for escalated quality and service-related concerns.
• Share technical knowledge and best practices with team members.
• Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance.

Skills

Quality assurance

Auditing

Data analysis

Internal controls

Stakeholder communication

Training needs assessment

Education

Bachelor's degree

Job description

Be Aware of Fraudulent Recruiting Activities: Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Select how often (in days) to receive an alert:

Sr Assoc Quality Auditor - Long Term Disability

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:is not available for this opportunity.

Requisition #:76651

The Role at a Glance

If this position sounds like something you'd be interested in and qualified for, please read on!

What you'll be doing

• Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities.
• Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities.
• Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts.
• Recommend and support corrective actions to strengthen controls and improve outcomes.
• Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement.
• Recommend process enhancements, procedural changes, and performance improvement strategies.
• Identify training needs and develop solutions to address knowledge or skill gaps.
• Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies.
• Communicate findings, recommendations, and action plans to key stakeholders.
• Monitor remediation efforts to ensure successful and sustainable resolution of issues.
• Serve as a subject matter expert and resource for escalated quality and service-related concerns.
• Share technical knowledge and best practices with team members.
• Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance.

What we’re looking for

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
• 3+ Years of LTD claims experience that directly aligns with the specific responsibilities of this role. (Required)

Application Deadline

This position will be posted through Friday, October 9th, 2026 and may come down earlier due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes

Leadership development and virtual training opportunities

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is$59,250 - $94,800with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.