Sr. Assoc. Manager, Digital Strategy

Yum Brands; Honolulu (HI); On-site; USD 104,600 - 142,065; Full time

Benefits offered by this job

Hybrid work schedule

Onsite childcare

Onsite dining center and game room

Onsite dry cleaning and carwash

Onsite gym and fitness classes

Vacation and volunteering time off

Tuition reimbursement

Parental leave and adoption assistance

401(k) with 6% match

Medical & dental benefits

Employee discounts

Job summary

Yum Brands is seeking a Sr. Associate Manager, Digital Operations to shape the operational strategy for our digital platforms, including E‑Commerce, Kiosks, and loyalty solutions.

You will lead cross‑functional teams and manage programs from design to national rollout, driving improvements for both customers and restaurant teams. You will analyse data, market feedback, and internal inputs to prioritize initiatives and influence product roadmaps.

Qualifications

• Bachelor's degree in a relevant field or equivalent on‑the‑job experience.
• 7+ years of experience in restaurant/retail operations, management consulting, or digital operations strategy.
• Excellent communication and presentation skills with the ability to influence internal stakeholders.

Responsibilities

• Develop operational strategy for digital platforms including E‑Commerce, Kiosks, and Restaurant Control Center.
• Lead cross‑functional teams to drive national launches and improve customer and team member experiences across the order journey.
• Apply project management principles from test design through post‑launch improvements across multiple product teams.
• Analyze data and field feedback to set priorities and align roadmaps with brand goals.
• Own digital restaurant execution by monitoring performance and optimizing programs.
• Foster cross‑functional relationships with franchisee partners and field operators.

Skills

Communication skills

People management

Stakeholder influence

Project management

Business requirements

Education

Bachelor's degree or equivalent

Job description

About the Job

The Sr. Associate Manager, Digital Operations is responsible for developing the operational business strategy and business requirements across multiple digital platforms; primarily the Brand's E‑Commerce mobile/web and loyalty platform, Kiosks, and the restaurant control center solution. This role will lead digital execution that improves both the team member and customer experience along the entire order journey with digitally forward solutions.

Responsibilities

• Ensure digital products are functionally supported with business deliverables to reduce complexity in the kitchen while improving accuracy to deliver on the customer and team member experience.
• Drive the channel/product strategy through building business cases and reviewing product roadmaps primarily for three product teams: E‑Commerce, Kiosks, Restaurant Control Center & Overall Digital Support, and engagement efforts with the field for all national solutions (includes first‑party delivery).
• Lead with project management principles from test design, test reads, iterative learnings, testing, improvements, communications, and timelines until post‑ensuring a successful national launch across multiple product teams and projects.
• Agile ability to analyze data, trends and qualitative field restaurant and customer feedback to drive and elevate priorities and solutions that align with the brand's goals.
• Own digital restaurant execution through performance monitoring and program optimization by being the voice of operations when influencing solutions on product roadmaps.
• Develop and maintain close working relationships cross‑functionally with internal team franchisee partners and field operators, keeping them updated with communications, engaged on programs and pulsing trends.

Qualifications

• Bachelor's degree in a relevant field, or equivalent on‑the‑job experience preferred.
• 7+ years of experience in restaurant/retail operations, management consulting, or leading engaged digital operations strategic management preferred; 2+ years of experience in a people management role preferred.
• Comfort acting as an individual contributor and as a team manager while remaining current on industry innovation, practices, techniques, and tools to support the brand's goal of having industry‑leading digital platforms.
• Excellent communication and presentation skills with focus and brevity and ability to adapt messaging to the audience; ability to influence and bring internal stakeholders on your design journey to support your decisions and vision.
• A deep curiosity and ability to consider product strategy and vision.
• Ability to craft business requirements for any project or product roadmap with clear objectives that align to broader organizational goals.
• Strong organizational skills, with the ability to work independently, multi‑task, and adapt to change in a complex, fast‑paced, and deadline‑driven environment.
• Travel around the Southern California area is common.

Benefits

• Hybrid work schedule and year‑round flex day Friday.
• Onsite childcare through Bright Horizons.
• Onsite dining center and game room (yes, there is a Taco Bell inside the building).
• Onsite dry cleaning, laundry services, carwash.
• Onsite gym with fitness classes and personal trainer sessions.
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering.
• Tuition reimbursement and education benefits.
• Generous parental leave for all new parents and adoption assistance program.
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting.
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care.
• Discounts, free food, swag and other good benefits.

Salary

Salary Range: $104,600 to $142,065 annually + bonus eligibility + benefits.

EEO Statement

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.