Associate Manager, AIDM Analytics

Taco Bell; Irvine (CA); Hybrid; USD 133,700 - 157,300; Full time

Benefits offered by this job

Hybrid work schedule

Onsite childcare

Onsite dining center and game room

Onsite gym with fitness classes

401(k) with 6% match

Medical & dental benefits

Free food & discounts

Job summary

Taco Bell is seeking an Associate Manager for AIDM Analytics on the Digital Customer Intelligence team. You will champion data‑driven strategies to elevate our digital customer experience and support analytics initiatives for CRM, Ecommerce, Loyalty, and other partners.

You will drive AI‑driven marketing insights, ensure data quality, and mature analytics capabilities across platforms, collaborating with Franchise Technology Engagement and cross‑functional teams to align on roadmaps and

Qualifications

• 6+ years in business operations, program coordination or franchise engagement.
• Experience supporting cross-functional governance, stakeholder communications across multiple teams.
• Strong experience developing executive presentations and leadership materials for senior audiences.
• Bachelor’s degree in Business, Communications, Technology, or related field.

Responsibilities

• Collaborate with cross-functional partners to improve analytics, strategy, and learnings.
• Drive technology implementation, data QA, and regression testing across platforms.
• Own AI-driven marketing analytics and recommendations.
• Own problem solving and exploration of expanding use-cases for AI-driven marketing.
• Enhance analytics processes with new tools and best practices.
• Oversee data QA and governance across platforms.
• Lead franchise technology engagement activities and governance.

Skills

Business operations

Program coordination

Franchise engagement

Communications

Analytics

Education

Bachelor’s degree in Business, Communications, Technology, or related field

Job description

About the Job

As the Associate Manager, AIDM Analytics on Taco Bell’s Digital Customer Intelligence team, you will champion data‑driven strategies to elevate our digital customer experience. You will support and enhance existing analytics initiatives, turning insights into impactful business decisions, while ensuring analytics support is given to cross‑functional partners (CRM, Ecommerce, Loyalty, etc.) for any technology or automation use cases. In addition, you will focus on creating and maturing analytics capabilities for AI‑driven marketing, leveraging internal data models, and customer data platforms.

Day‑to‑Day Responsibilities

• Collaborate with cross‑functional partners (Campaign Analytics, CRM, Ecommerce, Loyalty, etc.) and tech partners to improve applied analytics, strategy, and learnings for our digital teams
• Drive technology implementation, data QA, and regression testing across several platforms and enable these technologies for cross‑functional partners
• Own AI‑driven marketing intelligence by providing analytics of changes in customer behavior and recommending strategies, insights and learnings
• Own problem solving and exploration of expanding use‑cases for AI‑driven marketing, partnering with internal teams and external vendors to ensure applied learnings and clear path forward
• Enhance existing analytics processes by recommending new tools, methodologies, and best practices
• Oversee and manage comprehensive data QA processes, including regular audits, to ensure robust data governance and maintain high levels of data accuracy across all platforms

Franchise Technology Engagement

• Lead franchise technology engagement activities across Taco Bell Digital & Technology, including governance forums, communication cadences, stakeholder alignment activities, and operationalization of franchise engagement processes
• Partner closely with PMO, Operations, Product, Engineering, and D&T leadership teams to translate portfolio updates, roadmap priorities, and initiative status into franchise‑facing communications and engagement materials
• Manage strategic communication and presentation development for FRANMAC meetings, Technology Governance forums, and cross‑functional leadership discussions
• Coordinate franchise engagement readiness activities for major technology initiatives, ensuring communications, stakeholder alignment, and supporting materials are prepared and delivered effectively
• Support continuous improvement of franchise engagement workflows, governance processes, and operational routines that improve transparency, consistency, and organizational alignment across the D&T portfolio
• Develop executive‑ready presentations, reporting, briefing materials, and communication content that support Digital & Technology leadership engagement with franchise and cross‑functional stakeholders

Qualifications

• 6+ years of experience in business operations, program coordination, franchise engagement, communications, or related business and technology roles
• Experience supporting cross‑functional governance processes, stakeholder communications, or enterprise operational routines across multiple teams and business functions
• Strong experience developing executive presentations, strategic communications, reporting, and leadership materials for senior stakeholder audiences
• Highly organized with the ability to manage multiple priorities, timelines, communication cadences, and stakeholder requests in fast‑paced environments
• Experience supporting restaurant operations, franchise organizations, retail technology, or multi‑unit operational environments preferred
• Bachelor’s degree in Business, Communications, Technology, or related field, or equivalent years of experience

Benefits

• Hybrid work schedule and year‑round flex day Friday – remote/hybrid expectations will be discussed during the kickoff meeting with your Talent Advisor & HRBP
• Onsite childcare through Bright Horizons
• Onsite dining center and game room
• Onsite dry cleaning, laundry services, carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and honestly, too many good benefits to name

Salary Range: $133,700 - $157,300 + eligible bonus + benefits

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.